Mskey
Witchy Woman
- Joined
- Jan 5, 2004
- Posts
- 1,019
Customer fucking service representatives!!! Yeah, customer service my goddamned ass!!!
I was behind on my water bill and I paid about 3/4 of it at one of their "convenient payment locations" on my way home from work instead of at the water co...big ass mistake apparently! I also called the Water co and made arrgts. to pay the remainder 3 days later when I got paid.
Well the next morning I'm rushing to get the kids into school and up pulls the water co truck and the driver who blithley asks if I'd fucking go in the house and make sure there's no water using appliances running since they're turning off my fucking water for NON -PAYMENT!!!
I told him I'd paid most of the bill the day before at a payment center and the rest was getting paid on payday to which he told me they had no record of #1 the partial payment and #2 the agreement to pay the remainder on the agreed date. So...off went my water. Now I'm standing there w/ three small kids, one in an infant carrier and the cocksucker wouldn't even call to check w/ his supervisor and see if payment had been recieved before cutting me off.
I drop everyone off and call down there only to be told that it might be the end of the day before the " payment center" submits its payments to them to be recorded and sometime the following afternoon before it posts to my account. I then also get told that since the service has been cut off I now have to pay the bill in full plus a 20 fucking dollar re-connect fee in order to get my water turned back on and...this was my absolute favorite part...that they water co. had up to 24 hrs from the time payment posted to my account to re-connect me. I explained that I had already made arrgts to pay and was told since they weren't on this particular fat bitches computer that they didn't exist. I explained that I had 3 children in the home and that looking at going 36 hrs with no running water was unhealthy and was told that perhaps I should have thought of that earlier and paid my bill on time.
That pushed me over the edge, and I'm sad to say but in the middle of the damn building I absolutley went fucking off on this woman and she had security remove me. So I called my mom up, humbled myself miserably and asked if I could borrow the money, missed an hour of work to drive down and pay the bill in full before they close and think it's taken care of, but NOPE! My water was cut off Monday morning and the fucking cunt didn't turn me back on until 11:30 Tuesday night! And when I called to try and see what the holdup was she informed me that she didn't appreciate my " tone" and wouldn't speak to me unless I moderated it. When I didn't she hung up on me. It took me threatening her supervisor with a call to the mayors office and the local TV stations to inform him that their policy was to allow city residents to spend 36 hours without running water (with small children in the home) before the problem was taken care of.
Oh and the icing on the cake....they came back out and read my meter today and the guy actually told me I needed to take my dog off his tie out in the front yard so he could do the reading! I should had the dog bite his ass!!!
ahhhhhh...I feel better now!
I was behind on my water bill and I paid about 3/4 of it at one of their "convenient payment locations" on my way home from work instead of at the water co...big ass mistake apparently! I also called the Water co and made arrgts. to pay the remainder 3 days later when I got paid.
Well the next morning I'm rushing to get the kids into school and up pulls the water co truck and the driver who blithley asks if I'd fucking go in the house and make sure there's no water using appliances running since they're turning off my fucking water for NON -PAYMENT!!!
I told him I'd paid most of the bill the day before at a payment center and the rest was getting paid on payday to which he told me they had no record of #1 the partial payment and #2 the agreement to pay the remainder on the agreed date. So...off went my water. Now I'm standing there w/ three small kids, one in an infant carrier and the cocksucker wouldn't even call to check w/ his supervisor and see if payment had been recieved before cutting me off.
I drop everyone off and call down there only to be told that it might be the end of the day before the " payment center" submits its payments to them to be recorded and sometime the following afternoon before it posts to my account. I then also get told that since the service has been cut off I now have to pay the bill in full plus a 20 fucking dollar re-connect fee in order to get my water turned back on and...this was my absolute favorite part...that they water co. had up to 24 hrs from the time payment posted to my account to re-connect me. I explained that I had already made arrgts to pay and was told since they weren't on this particular fat bitches computer that they didn't exist. I explained that I had 3 children in the home and that looking at going 36 hrs with no running water was unhealthy and was told that perhaps I should have thought of that earlier and paid my bill on time.
That pushed me over the edge, and I'm sad to say but in the middle of the damn building I absolutley went fucking off on this woman and she had security remove me. So I called my mom up, humbled myself miserably and asked if I could borrow the money, missed an hour of work to drive down and pay the bill in full before they close and think it's taken care of, but NOPE! My water was cut off Monday morning and the fucking cunt didn't turn me back on until 11:30 Tuesday night! And when I called to try and see what the holdup was she informed me that she didn't appreciate my " tone" and wouldn't speak to me unless I moderated it. When I didn't she hung up on me. It took me threatening her supervisor with a call to the mayors office and the local TV stations to inform him that their policy was to allow city residents to spend 36 hours without running water (with small children in the home) before the problem was taken care of.
Oh and the icing on the cake....they came back out and read my meter today and the guy actually told me I needed to take my dog off his tie out in the front yard so he could do the reading! I should had the dog bite his ass!!!
ahhhhhh...I feel better now!

