OT: a day on the idiot desk (no bdsm, just funny calls)

D's mariposa

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Apr 2, 2003
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I work at an airline. Sometimes at the airport, sometimes in the reservation center. Today I was at the res center, and no one warned me I was on the idiot desk..

Today was one of those days when you really wonder if your job makes sense. Most of our callers are cool normal sort off people, but sometimes you start to wonder. You wonder why you do this to yourself. You wonder you didn't buy a lottery ticket for the last big drawing. Or even the last small one. Let's hear a few calls, shall we? (name of airline changed to protect the guilty ;) )

Call Number 1: aka Kitchen Man

me: Anonymous Airlines, this is rose.

him: I want to go to Santo Domingo (SDQ)

me: ok. and where will you be starting from?

him: that's in the Dominican Republic.

me: Yes sir, where will you be coming from?

him: can I go over Christmas?

me: probably, which city will you be departing from?

him: December 15th. What's the fare on that?

me: I don't know yet sir, I don't know where you're starting from yet. where is that?

him. SDQ!

me: (taking a deep breath and being patient) I thought you were going there.

him: I am!

me: (starting to get that steely schoolmarm's voice) Well then, Sir, where, will, you, be, starting, from!?

him: Here! (by this time, he's just as frustrated with me, I pause and count to 10. In 3 languages...)

me: Sir, where are you right now?

him: In my kitchen!

(by this time, my work buddies are all shamelessly sitting on unavailable, trying not to laugh too loud. I hit the mute button for a moment. Adrienne says "so where is he?" "In his kitchen!" I say, just about ready to cry. they roll laughing..)

him: Miss, hey Miss, you still there?

me: yes sir, I'm still here. Sorry about that. When you come home from SDQ, where will you be going to?

him: New York!

me,: so you're starting from New York on the 15th, great! (I'm so relieved at this info I'm ashamed of myself..)

him: No, I live in Miami! I want to go from MIA to SDQ, and then to New York to see my kids and then back home to MIA!

me: cool. (I start to quote the schedules)

him: Can you hold? I gotta go to the bathroom.

Me: tell you what, we're open all night, why don't you just call us back when you're done.

Him ok thanks miss, Bye!

Me: I need a drink..


Call Number Two: You can't get there from here.

me: anonymous airlines, rose speaking.

her: where's the bus!

me: pardon me?

her: where's the f****** bus! We're gonna miss the flight!

me: are you at a hotel?

her: yeah, we're at the hotel, I'm telling you the bus never came!

me: if you're looking for the hotel shuttle bus, you need to call the front desk. I can check the reservation for your flight and change it if we need to, though.

her: f*** that! just send me the bus.

me: what bus!

her: the one from Honolulu airport, it's a long drive! hurry up so we don't miss the plane..

me: let me get you the airport shuttle number. It's 123 456 7891

her: that's a different area code, it's gonna be long distance.

me: (now I'm dying to know where she's at, there is no long distance on that island! I lived there!) Where exactly are you ma'am?

her: Lihue

me: that's a whole different island ma'am.

her: you mean we can't take the bus?

me: how did you get from Honolulu to Lihue, ma'am?

her: we took a boat, got awful sick, too, that's why I cancelled the boat back. I wanna take the bus!

me: ma'am you're going to have to fly if you don't want to go by boat.

her: you mean, the busses don't run between Lihue and Honolulu?

me: no ma'am, they're two seperate islands.

her: aw s***! let me call the boat people back.


Call Number 3: You can't have it your way.

me: anonymous airlines, rose speaking.

him: I want to reconfirm my flight.

me: have you got your confirmation code or your first flight number handy?

him: hang on a sec.

me: okay (pick up book)

him: I can't find it. Let me tell you what I do got. I got a big old hot steamy chunk of manmeat with your name all over it, baby! (Normally, we just hang up on these guys. But after the first two calls, my patience was GONE!)

me: COOLIES!! Can I get that supersized with a side a fries and a large coke, no ice?

him: Wha?

Me: I said, can I get that supersized wi-

Him: click

me: rats, and I forgot my lunch today too!
 
post this one? I didn't know if it would be too OT for there, so I thought I'd better chek with the Moderator, first..
 
D's mariposa said:
post this one? I didn't know if it would be too OT for there, so I thought I'd better chek with the Moderator, first..

me thinks he would approve
 
That was really funny. worthy of publication. Read it to my guy. Wonder if Reader's digest would take it for their page of work anecdotes? Guess that manmeat bit would disqualify.

I've always loved your sig line, btw.
 
I've gotten calls like that at work before.

I love the response on the last one- okay if I borrow it?
 
Thanks Phoenix! The other half of the bipolar axis wanders around here too. She can usually be found modeling Brat Girl t shirts and hanging out in Richard's thread. (I tell you Richard, we need more breast room in those shirts!)

Vixandra. Go for it on the response. You know what the funny thing is? We gets lots of obscene phone callers. Coming midafternoon the way that one did was unusual though. Usually we just hang up. (That's what the employee handbook says to do.) But sometimes the smart ass remarks just slip out. The weirder thing about the obscene callers is we have regulars! Like Tom the Panty Man and the Shoe Lady.
 
That's De-fuckin-sturbing, LOL.

Employee handbooks are more of a guidlines then an actual code.
(Yeah, I know, too much Pirates of the Carribian lately).

We used to have a "regular." Amazing what a trip the army medical center in HI can do for a guy:devil:
Course this is the patient that called my husband a "dildo" with no provocation and had never meet my hubby, so I was kinda cross over it.
 
PS is right you should publish, I was having a BAD day but those have made me laugh out loud. (thank God I am here alone or people would think I'm weird!!!!)

What do you mean I am!!! lol
 
ok
where's rose with more stories

or that other part
of the axis of evil
 
I am a sometime poster, a lot of time lurker.

I, too, work in the travel industry. What is it about people planning a trip that makes them forget their brains in those dusty boxes in the back of the closet?

Had a gentleman the other day call me. I don't remember what state he was calling from, but I think it was one of the Southwestern states, to reconfirm his flights.

Me: "OK, sir, is there anything else I can help you with today?"
Him: "Yeah, am I going to need a passport for my trip to Hawaii?"
Me: "Since Hawaii is part of the United States, you will not need a passport. Since you are a US citizen, your driver's license will be enough."
Him: "Can I use the duty free shops so I won't have to pay taxes on the stuff I buy?"
Me: "Since Hawaii is part of the United States, you will not be eligible for the tax free duty shops."
Him: "Oh, are you sure?"
Me: "Yes, sir, last time I checked, Hawaii was part of the US"
Him: Click

I promise, I did not laugh at him until AFTER I hung up.
 
AttentionWhore said:
I am a sometime poster, a lot of time lurker.

I, too, work in the travel industry.
I promise, I did not laugh at him until AFTER I hung up.

yup
sure
ok


BTW
what is a bbygrrl ?
 
I have worked customer service jobs since I was 17, and call centers for the last 3 years... that soooo sounded like something I would hear. LOL. People can be idiots when they are off kilter.

My favorite conversation is from when I worked in the call center of a very large banking institution...


Me: Mrs. So&So, you recieved an overdraft fee because your account was overdrawn by 7 items, totalling 938.57.

Her: What do you mean I was overdrawn?

Me: You wrote more in checks than you had funds in the account to cover.

Her: How is that possible? I still have checks in this book, so I can't have spent all the money.

Me: *gasp, choke, wheeze* Plz hold
 
Richard49 said:
yup
sure
ok


BTW
what is a bbygrrl ?

I swear I didn't laugh at him until after I hung up. Then, it was about 20 minutes until I could regain my composure. I told one of my coworkes about him; she said she'd have put him on hold, laughed out loud, and then went back to him.

BbyGrrl = Baby girl
 
I fly for the same airline that Rose works for. After some of the passengers on my planes, I'd believe it! Remember the old Bill Cosby stand up routine called "a nut in every car"? The same holds true for airplanes. We try to get a nut in every cabin on the plane, though. We call that in flight entertainment.
 
meri-t said:
I fly for the same airline that Rose works for. After some of the passengers on my planes, I'd believe it! Remember the old Bill Cosby stand up routine called "a nut in every car"? The same holds true for airplanes. We try to get a nut in every cabin on the plane, though. We call that in flight entertainment.

and gggeeeee
I thought the pilots and co -pilots were the inflight
enterment .... with the pasengers and in cabin crew being
entertained...........
 
Me: Operator, what is the area code and number you are dialing please?

Her: *beep beep beep beep beep*

Me: I'm sorry, I need a verbal response please.

Her: Oh, OK. *beep beep beep beep beep*

Me: No, ma'am, I need you to SPEAK the numbers.

Her: Alright *beep beep beep beep beep*

Me: Ma'am... do you understand English, or do you speak another language? Can I get a translator?

Her: I understand English perfectly well! I have been speaking it all my life!

Me: Ok, then can you please tell me, in words, the area code and number you are trying to dial?

Her: Yes. *beep beep beep beep beep*

Me: Are you sure you speak English?
 
giggling maniacally

I think I talked to that lady once niteshade! We get that with frequent flyers. Since my desk handles the top tier frequent fliers, the phone prompt asks them to SPEAK their number into the phone. That way, (provided the darn system works) when the call comes in we can greet them by name. (And pray that the voice recognition software actually works so we don't look like total idiots when the call comes in.) So it always seems like someone tries to push the buttons.

Today I only had one really goofy call. This lady calls and asks for fares to Manchester, England. This weekend. I can't get her any seats on friday, but we get her some on saturday morning. Then she wants to come home first thing monday morning. Again, no seats. So we decide tuesday afternoon can work. I quote the fare..

"That'll be one thousand three hundred dollars and whatever cents." (I can't remember what the cents were, but it was a full fare ticket. That's all we had left.)

"What!?!"

"The total fare per person is one thousand three hundred dollars and whatever cents."

She comes back sounding relieved. "Oh, thirteen hundred dollars, I thought you said one thousand and something... Do you take Discover?"

Hell yeah, we take Discover. I just don't want to be there when she "discovers" it's really one thousand something dollars...
 
D's mariposa said:
Hell yeah, we take Discover. I just don't want to be there when she "discovers" it's really one thousand something dollars...
i'd call you a sadistic bitch, but if she's silly enough to wait until the last minute for an overseas flight, she deserves the discovery.

Need a promise ... if you get her call when the statement comes, we want all the juicy details ... http://www.1st-vets.org/forum/images/smiles/icon_twisted.gif
 
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