Netflix customer service

[KRCummings]

I have to give credit where it's due, they've always done well by me. The few times I've had a problem they've been nice and taken care of it quickly. Can't say that about a lot of places.
They suck at things like splitting into two companies and then changing their mind and some essential PR stuff but customer service rocks. At least for me they do.

 

[SgtSpiderMan]

I have to give credit where it's due, they've always done well by me. The few times I've had a problem they've been nice and taken care of it quickly. Can't say that about a lot of places.
They suck at things like splitting into two companies and then changing their mind and some essential PR stuff but customer service rocks. At least for me they do.

I've been a happy customer for over 5 years.

 

[doctor_insanus]

I like 'em. I was bummed when they jacked up the prices, but it's still a good deal. I even added more DVD rentals to my account. The splitting up thing was pretty weird, but they seem to be over all that now.

Honestly, I've only had an issue with one streaming movie so far, and no problems at all with a DVD.

 

[KRCummings]

I like 'em. I was bummed when they jacked up the prices, but it's still a good deal. I even added more DVD rentals to my account. The splitting up thing was pretty weird, but they seem to be over all that now.

Honestly, I've only had an issue with one streaming movie so far, and no problems at all with a DVD.

I never had a problem with a DVD but I did send the wrong one back once and they were really good about it and got it taken care of very quickly. I've had a couple streaming problems and that's what I had tonight and they were on top of it.
I didn't have a problem with their rate hike either. It's to be expected. People that complained were being entirely unreasonable. I do understand other complaints from that time though. They were acting weird.

 

[Destinys_Bitch]

It's the only thing I use the Playstation for. There's just so many fucking buttons.

 

[Johnny_Ray_Wilson]

Still not going back. Too little too late.
http://forum.literotica.com/showthread.php?t=779176

 

[John Doe]

Still not going back. Too little too late.
http://forum.literotica.com/showthread.php?t=779176

pointless never did tell me what he wanted.

What an asshole.

 

[chillywilly2]

I never had a problem with a DVD but I did send the wrong one back once and they were really good about it and got it taken care of very quickly. I've had a couple streaming problems and that's what I had tonight and they were on top of it.
I didn't have a problem with their rate hike either. It's to be expected. People that complained were being entirely unreasonable. I do understand other complaints from that time though. They were acting weird.

OMG>>>they sent you back your AmPorn...I bet they copied it first

 

[SkAoUt]

Never had any issues with them either. Then again I've never formally complained.

I like to do my complaining here.

The Canadian site blows chunks. 1/8th of selection you lot get. Can't get Blue Velvet and that is the pity.

 

[JohnnySavage]

I cancelled the Netflix when they doubled the price. Now, about once a month the president of the company sends me an email, begging me to come back. Each email has a price, lower than the previous email. I figure in a few more months they will sign me up for free.

 

[evesdream]

Never had any issues with them either. Then again I've never formally complained.

I like to do my complaining here.

The Canadian site blows chunks. 1/8th of selection you lot get. Can't get Blue Velvet and that is the pity.

I was so grateful when they came to Canada that I've never complained. Then again I have simple needs. I have Murder She Wrote re-runs queued up right now.

 

[KyleW]

I was hoping for a drama thread.

 

[Sinny]

Love the service itself, but their customer service failed me in an irritating manner. I've used the same credit card for years to autopay. It magically stopped working for Netflix (no, it had not expired). They blamed my card and bank. My bank blamed them. After an hour of calling both and getting finger pointing, I said fuck it and decided to use another card. Netflix refused, at first, to accept another credit card number while I had a whiny kid wanting to watch Malcolm In The Middle and on day two of no service.

Seriously. They would not take my money. What fucknuts. I spent a good 5 minutes convincing this guy that all he had to do was enter the different card number. I figured out the guy I was talking to had no fucking clue (language barrier, perhaps), so I hung up. Called the call center back and got someone lucid and was back in business a few hours later. I was just about to go to Hulu Plus after that. It should not take two days to figure out a payment problem.

 

[CHNOPS]

I'll never forgive them for canceling Qwikster.

 

[Dream59]

I've never used them, and never will.