G
Guest
Guest
We don’t need no stinking pictures man
We don’t need no stinking pictures man
A fairy tale
Hanley, the Advertising Manager called Lisa, the Customer Service manager and said, “We’re getting complaints from users about their posted pictures disappearing from the bulleting board. Can you look into this and get back to me. This is really important because we sell advertising on the number of hits we get and that is dropping off daily. That means less revenue and you know how that ball runs down hill.”
Lisa, the Customer Service Manager called Bob the Information Technology Manager and said, “We’re getting complaints from users about their posted pictures disappearing from the bulleting board. Can you look into this and get back to me. Advertising is getting pretty upset about this because it lowers the number of hits.”
“Are you sure the users aren’t deleting the pictures themselves?”
“Yeah, this is real. Too many people complaining.”
“Okay, I’ll get back to you.”
Bob, the IT Manager calls Derrick, the Systems Supervisor, otherwise known as Head Geek. “Derrick, Customer Service is getting complaints about user’s pictures disappearing from the bulletin board. Can you look into this and get back to me?”
“You sure it’s not user’s deleting their own pictures? That happens a lot?
“Doesn’t sound like it in this case. It’s too random and wide spread.”
“Okay, I’ll talk to hardware.”
Derrick calls the Hardware Lead. “Jevon, We’re getting complaints from users about their posted pictures disappearing.”
“Are you sure they aren’t deleting the pictures themselves? We go through this shit every few months and it always ends up being a user problem.”
“Customer service says there are two many disappearing for it to be random.”
Jevon sighs. “Let me check with the server guy and see if we’ve had any hardware problems.”
Jevon calls the server guy. “We’re getting complaints from users about their posted pictures disappearing.”
“Yeah, probably user’s deleting the pictures again.”
“Customer service says there are too many are disappearing. Have we had any server problems lately?”
“Well, yeah kind of. A real minor thing happened the other day. You know our servers are clustered two to a cluster so that if one fails, the other picks up the load. One of the clustered database servers went into an endless loop and failed over the other day, but that shouldn’t have caused any problems. The other server picked up the slack just like it should. But, I gotta tell ya man, these servers are getting overloaded. I put four new servers in the last budget and it got whacked.”
“Yeah, yeah, I know. Could that server failover be the reason for lost pictures?”
“I doubt it, probably user error, deleting their own pictures. If there is a system problem, it’s not hardware related. You might talk to the web server chick. That web software is some flaky shit. Call Amber and tell her that she needs to do her voodoo dance and sprinkle some fairy dust on those web servers.”
“Hello Amber? This is Derrick, the Systems Supervisor. Customer service is getting complaints that pictures are disappearing off the bulletin board randomly.”
“Oh Derrick, like how many times have I heard this one? Probably the users deleting their own pictures again.”
“It seems too wide spread for that. Have the web servers had any problems lately? Could the pointers to the pictures get screwed up?”
“Like, you know, anything’s possible, but that sounds like more of a hardware problem. Have you called Jevon?”
“Yeah, just talked to him. He says nothing’s going on over there.”
“Well, we had a virus a while back but we downloaded a patch and that fixed it. We do need some more web servers to keep up with customer growth but I heard they got knocked out of the last budget. I would check with database services if I were you.”
“Hi Amy? This is Derrick, Systems Supervisor. Customer service says pictures are disappearing randomly. Have you guys had any problems lately?”
“Well yeah! One of the stupid hardware guys was screwing around or something and caused a server to failover. That hosed the database index, and then that took a while to rebuild but everything should be back to normal by now. That reminds me, we really need to purchase that new version of the database software. It got knocked out of the budget last year but we’re going to have more problems as we continue to grow in size. If pictures are disappearing and it’s not the users, try the file server group. The web servers store textual data on our boxes and some pictures but most are stored on the file servers.”
“Thanks. I’ll call Jorge.”
“Hey Jorge, this is Derrick, Systems Supervisor. Customer service says pictures are disappearing randomly. Have you guys had any problems lately?”
“Well yeah, the web servers picked up a virus that caused one of their servers to hang and that then caused a database server to start thrashing and the hardware guys had to manually fail it over. That lost all of the pointers to the pictures. We’ve still got all the pictures but some of the pointers are hosed.”
“Well can you restore from tape?”
“Not really. If we do that, then we wipe out everything posted since the problem occurred. Remember when I asked for the real-time back up system and it got whacked out of the budget? This is the kind of stuff that would have prevented. We could have restored right on line and no one would have noticed.”
“Okay, Jorge. Thanks.”
“Bob, Derrick here. I checked with all of the systems people and I don’t think it’s a technical problem. Are the censors removing pictures by any chance?”
“Thanks for checking Derrick. I hadn’t though of that but it’s a good question. I’ll get back to Customer Service.”
“Lisa, this is Bob. We’re pretty sure the censors are deleting pictures that they think might be offensive.”
“Bob, that can’t be! I am the censor and I sure don’t have time to look through every picture and decide if it is going to offend someone.”
“Oh, well okay. I’d blame it either on the President or sun spots.”
“Thanks Bob, you’re always so helpful.”
“Hey, that’s what I get the big bucks for.”
“Hanley, its Lisa. I wanted to talk to you in person but I’ll leave this on your voice mail. We’ve done a thorough system audit and we think the picture disappearing is some kind of censorship issue beyond our control, maybe related to the Patriot Act. I’m leaving now, so have a good holiday.”
We don’t need no stinking pictures man
A fairy tale
Hanley, the Advertising Manager called Lisa, the Customer Service manager and said, “We’re getting complaints from users about their posted pictures disappearing from the bulleting board. Can you look into this and get back to me. This is really important because we sell advertising on the number of hits we get and that is dropping off daily. That means less revenue and you know how that ball runs down hill.”
Lisa, the Customer Service Manager called Bob the Information Technology Manager and said, “We’re getting complaints from users about their posted pictures disappearing from the bulleting board. Can you look into this and get back to me. Advertising is getting pretty upset about this because it lowers the number of hits.”
“Are you sure the users aren’t deleting the pictures themselves?”
“Yeah, this is real. Too many people complaining.”
“Okay, I’ll get back to you.”
Bob, the IT Manager calls Derrick, the Systems Supervisor, otherwise known as Head Geek. “Derrick, Customer Service is getting complaints about user’s pictures disappearing from the bulletin board. Can you look into this and get back to me?”
“You sure it’s not user’s deleting their own pictures? That happens a lot?
“Doesn’t sound like it in this case. It’s too random and wide spread.”
“Okay, I’ll talk to hardware.”
Derrick calls the Hardware Lead. “Jevon, We’re getting complaints from users about their posted pictures disappearing.”
“Are you sure they aren’t deleting the pictures themselves? We go through this shit every few months and it always ends up being a user problem.”
“Customer service says there are two many disappearing for it to be random.”
Jevon sighs. “Let me check with the server guy and see if we’ve had any hardware problems.”
Jevon calls the server guy. “We’re getting complaints from users about their posted pictures disappearing.”
“Yeah, probably user’s deleting the pictures again.”
“Customer service says there are too many are disappearing. Have we had any server problems lately?”
“Well, yeah kind of. A real minor thing happened the other day. You know our servers are clustered two to a cluster so that if one fails, the other picks up the load. One of the clustered database servers went into an endless loop and failed over the other day, but that shouldn’t have caused any problems. The other server picked up the slack just like it should. But, I gotta tell ya man, these servers are getting overloaded. I put four new servers in the last budget and it got whacked.”
“Yeah, yeah, I know. Could that server failover be the reason for lost pictures?”
“I doubt it, probably user error, deleting their own pictures. If there is a system problem, it’s not hardware related. You might talk to the web server chick. That web software is some flaky shit. Call Amber and tell her that she needs to do her voodoo dance and sprinkle some fairy dust on those web servers.”
“Hello Amber? This is Derrick, the Systems Supervisor. Customer service is getting complaints that pictures are disappearing off the bulletin board randomly.”
“Oh Derrick, like how many times have I heard this one? Probably the users deleting their own pictures again.”
“It seems too wide spread for that. Have the web servers had any problems lately? Could the pointers to the pictures get screwed up?”
“Like, you know, anything’s possible, but that sounds like more of a hardware problem. Have you called Jevon?”
“Yeah, just talked to him. He says nothing’s going on over there.”
“Well, we had a virus a while back but we downloaded a patch and that fixed it. We do need some more web servers to keep up with customer growth but I heard they got knocked out of the last budget. I would check with database services if I were you.”
“Hi Amy? This is Derrick, Systems Supervisor. Customer service says pictures are disappearing randomly. Have you guys had any problems lately?”
“Well yeah! One of the stupid hardware guys was screwing around or something and caused a server to failover. That hosed the database index, and then that took a while to rebuild but everything should be back to normal by now. That reminds me, we really need to purchase that new version of the database software. It got knocked out of the budget last year but we’re going to have more problems as we continue to grow in size. If pictures are disappearing and it’s not the users, try the file server group. The web servers store textual data on our boxes and some pictures but most are stored on the file servers.”
“Thanks. I’ll call Jorge.”
“Hey Jorge, this is Derrick, Systems Supervisor. Customer service says pictures are disappearing randomly. Have you guys had any problems lately?”
“Well yeah, the web servers picked up a virus that caused one of their servers to hang and that then caused a database server to start thrashing and the hardware guys had to manually fail it over. That lost all of the pointers to the pictures. We’ve still got all the pictures but some of the pointers are hosed.”
“Well can you restore from tape?”
“Not really. If we do that, then we wipe out everything posted since the problem occurred. Remember when I asked for the real-time back up system and it got whacked out of the budget? This is the kind of stuff that would have prevented. We could have restored right on line and no one would have noticed.”
“Okay, Jorge. Thanks.”
“Bob, Derrick here. I checked with all of the systems people and I don’t think it’s a technical problem. Are the censors removing pictures by any chance?”
“Thanks for checking Derrick. I hadn’t though of that but it’s a good question. I’ll get back to Customer Service.”
“Lisa, this is Bob. We’re pretty sure the censors are deleting pictures that they think might be offensive.”
“Bob, that can’t be! I am the censor and I sure don’t have time to look through every picture and decide if it is going to offend someone.”
“Oh, well okay. I’d blame it either on the President or sun spots.”
“Thanks Bob, you’re always so helpful.”
“Hey, that’s what I get the big bucks for.”
“Hanley, its Lisa. I wanted to talk to you in person but I’ll leave this on your voice mail. We’ve done a thorough system audit and we think the picture disappearing is some kind of censorship issue beyond our control, maybe related to the Patriot Act. I’m leaving now, so have a good holiday.”