Duleigh
Just an old dog
- Joined
- Dec 12, 2004
- Posts
- 6,178
A very long time ago I used to be advanced technical support for Microsoft Word (Word version 6.0 on Clone Macs) which is why it continues to be my favorite computer game* but lately I've been having just the most bizarre problem on the newest and "best" version of Word (Version 2308 Build 16.0.16717.20000) When I would open a large document the document and try to get to the end of the document, the document would just start jumping all over the screen and end back up at the top of the first page. The bigger the document the worse it would jump around and it was taking up to 5 full minutes for the damn thing to settle down.
I called tech support a couple of times but to me it was obvious they were stumped. They tried a few tricks that "fixed" the problem temporarily, it always came back. One "fix" involved removing then reinstalling Word but it always came back. They saw the issue using remote desktop and it seriously freaked out support but It seriously freaked out support. I sat down and let my inner geek out - when you uninstall word, what gets left behind, that's got to be the problem for a new install to spaz out like that... The registry! There are registry entries that get left behind, that is to allow your customizations to remain when you install an upgrade.
I dug down, found the Word data registry key, backed it up and deleted it. No fix, and that took out all my customizations, so I reinstalled that key and tried the options key - bingo! I'm back in love with Word. I thought that geeky little nerd was killed off by Comcast but he's still there when I need him!
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* I consider Word a game because deep down inside it hasn't changed since the 1990s. When Microsoft puts out a Whole New Word it's game on! The changes are usually very shallow, just changes to the appearence. But WebWord, that's something new, and I can't get "under the hood" on that.
I called tech support a couple of times but to me it was obvious they were stumped. They tried a few tricks that "fixed" the problem temporarily, it always came back. One "fix" involved removing then reinstalling Word but it always came back. They saw the issue using remote desktop and it seriously freaked out support but It seriously freaked out support. I sat down and let my inner geek out - when you uninstall word, what gets left behind, that's got to be the problem for a new install to spaz out like that... The registry! There are registry entries that get left behind, that is to allow your customizations to remain when you install an upgrade.
I dug down, found the Word data registry key, backed it up and deleted it. No fix, and that took out all my customizations, so I reinstalled that key and tried the options key - bingo! I'm back in love with Word. I thought that geeky little nerd was killed off by Comcast but he's still there when I need him!
________________________________
* I consider Word a game because deep down inside it hasn't changed since the 1990s. When Microsoft puts out a Whole New Word it's game on! The changes are usually very shallow, just changes to the appearence. But WebWord, that's something new, and I can't get "under the hood" on that.
