503 and 500 Server Errors

[SmilingLez]

I don't think they're unaware so much as hope they are aware.

Maybe it's me, but I would never be silent about a systemic problem. It would take literally minutes for someone to put a banner on the front page (and other popular pages like New Stories, and in a pinned post on the Forum) saying, "We know about the 5xx errors. We're working on it." Therefore, if no such communication happens, my instinct is to assume that the right person hasn't been notified.

If you do a search on both site owners handles you will see they rarely publicly respond to anything. Silence is their status quo. Also the site has been extremely glitchy for almost a month.

 

[FromManyOne]

If you do a search on both site owners handles you will see they rarely publicly respond to anything. Silence is their status quo.

I know. I'm saying that because that's so alien to how I've run things as a manager and a charity officer, I instinctively think it has to be a mistake rather than policy.

 

[SmilingLez]

FYI 503s continue to occur randomly on the main site and now in the forum.

 

[FromManyOne]

The Author Control Panel seems to be working correctly again.

 

[AwkwardlySet]

There are no 500 or 503 errors.

 

[TheLobster]

There are no 500 or 503 errors.

…in Ba Sing Se?

 

[AwkwardlySet]

…in Ba Sing Se?

I had to google that. Thanks for ruining my joke with The Last Airbender, of all things.

 

[ElectricBlue]

Maybe it's me, but I would never be silent about a systemic problem. It would take literally minutes for someone to put a banner on the front page (and other popular pages like New Stories, and in a pinned post on the Forum) saying, "We know about the 5xx errors. We're working on it." Therefore, if no such communication happens, my instinct is to assume that the right person hasn't been notified.

Surely you know by now that there's only a skeleton staff, not a corporate IT cast of hundreds or even tens? I suspect Laurel and Manu were well aware of the glitches, as evidenced by the fact they were fixed.

The error message on the CP, by the way, was something I've never seen before, so at least they posted that.

 

[FromManyOne]

"Minutes" was a pretty good estimate. Worth it. Period. Unless the building is on fire, you don't ignore your customers, and yes, we authors are customers (and readers were also getting the errors).