SeaCat
Hey, my Halo is smoking
- Joined
- Sep 23, 2003
- Posts
- 15,378
This afternoon my wife and I headed down to the local Wal-Mart. We needed new front tires on the car and they had the best prices.
I picked out the tires I wanted, a couple of Goodyears marked at $60.00 each. I carried them to the counter and talked with the clerk there as he types in the work order. I wanted the tires on the front and yes I did want them balanced. I opted for the road hazard. I was told it would take roughly half an hour which was fine by us.
When we came back here was the same guy standing at the counter. He told us the car was ready. I glanced outside at the car and saw the new tires on the front just like I wanted. He rang up the sale and the total came to quite a bit more than I had expected. I asked about this and he started talking about charges for this and charges for that, but none of them would have added up to the extra amount of well over one hundred dollars so I asked to see the work order. He started acting offended so I asked to see the manager. He started telling me I didn't need to see the manager and threatened to call for security. Now I was more than suspicious and told him to go ahead and call for security.
Well he didn't call security but one of his co-workers did when I demanded they do so. The Manager was also called. The original clerk started trying to fade out and I asked him where he thought he was going. By this time several more people had shown up, including more store workers.
When the Manager and Security showed up the clerk started in by telling them I was trying to rip the store off by not paying. When it finally came my turn to put in a word I asked the manager to pull the work order and check it to find out what had caused the extra fees. He did this and told me there wasn't anything wrong with the work order. I had asked for four new tires and I had four new tires. I looked at him and told him to look at my car and count the new tires on it. He looked at me then went out to the car and looked at the tires. When he came back in he wasn't a happy camper. It was obvious that the rear tires weren't new. He asked me how many tires I had ordered and I told him as he looked at the clerk. He asked me to wait a minute as he took care of a couple of things then vanished with the clerk and a couple of guys from Security.
When he came back he stopped to talk with one of the mechanics in the bay then came over and started working on the computer. When he was done the right price came up on the display. He appologised for what had happened then told me what the store was doing to remedie the problem.
The clerk was fired and was in the process of being arrested for theft. (They would also start an investigation to see if he had done this before.)
The store was also charging me only for the replaced front tires even though we would have to wait because they were also replacing my rear tires at no charge. (I did protest they didn't need to do this.)
So now the clerk sits in jail and my car sits out front with four new tires. I'm morethan happy about this.
Cat
I picked out the tires I wanted, a couple of Goodyears marked at $60.00 each. I carried them to the counter and talked with the clerk there as he types in the work order. I wanted the tires on the front and yes I did want them balanced. I opted for the road hazard. I was told it would take roughly half an hour which was fine by us.
When we came back here was the same guy standing at the counter. He told us the car was ready. I glanced outside at the car and saw the new tires on the front just like I wanted. He rang up the sale and the total came to quite a bit more than I had expected. I asked about this and he started talking about charges for this and charges for that, but none of them would have added up to the extra amount of well over one hundred dollars so I asked to see the work order. He started acting offended so I asked to see the manager. He started telling me I didn't need to see the manager and threatened to call for security. Now I was more than suspicious and told him to go ahead and call for security.
Well he didn't call security but one of his co-workers did when I demanded they do so. The Manager was also called. The original clerk started trying to fade out and I asked him where he thought he was going. By this time several more people had shown up, including more store workers.
When the Manager and Security showed up the clerk started in by telling them I was trying to rip the store off by not paying. When it finally came my turn to put in a word I asked the manager to pull the work order and check it to find out what had caused the extra fees. He did this and told me there wasn't anything wrong with the work order. I had asked for four new tires and I had four new tires. I looked at him and told him to look at my car and count the new tires on it. He looked at me then went out to the car and looked at the tires. When he came back in he wasn't a happy camper. It was obvious that the rear tires weren't new. He asked me how many tires I had ordered and I told him as he looked at the clerk. He asked me to wait a minute as he took care of a couple of things then vanished with the clerk and a couple of guys from Security.
When he came back he stopped to talk with one of the mechanics in the bay then came over and started working on the computer. When he was done the right price came up on the display. He appologised for what had happened then told me what the store was doing to remedie the problem.
The clerk was fired and was in the process of being arrested for theft. (They would also start an investigation to see if he had done this before.)
The store was also charging me only for the replaced front tires even though we would have to wait because they were also replacing my rear tires at no charge. (I did protest they didn't need to do this.)
So now the clerk sits in jail and my car sits out front with four new tires. I'm morethan happy about this.
Cat
