Words that should not be allowed in the same sentence:

[Topanga_Blue]

'Sears' and 'Customer Service'


A $1200 wahsing machine and in 3 years it's needed over $500 worth of parts, not including labor (at $70 an hour). Good thing I can do the work myself.

Sears responce: "Would you like to buy an extended service plan?" ($300 a year in case you're wondering)


Thanks for nothing Sears.

Sorry, had to vent. Feel free to hijack.

 

[feeeriek]

'Sears' and 'Customer Service'


A $1200 wahsing machine and in 3 years it's needed over $500 worth of parts, not including labor (at $70 an hour). Good thing I can do the work myself.

Sears responce: "Would you like to buy an extended service plan?" ($300 a year in case you're wondering)


Thanks for nothing Sears.

Sorry, had to vent. Feel free to hijack.

it is sears what did you expect service

 

[3113]

Painfully sad. Sears *used* to have a good rep for service. Now they've one of the shittiest reps for service in the country. My brother bought a brand new dishwasher. Absolutely new. It worked just fine the first two times. The next day, however, and it leaked. They went through hell getting Sears to send someone out to fix it. It's next to impossible to get to the right department or get anyone on the phone if you call Sears. Going on line, my brother found nothing but horror stories about Sears.

My brother even went so far as to tell the person he finally got on the phone: "You've got shitty customer service," and they were forced to agree. Service guy finally came out and fixed the leak, then said that the latch on this new machine was broken and it couldn't be closed But he couldn't just order up the part and arrange to come back to fix the thing. Fixing it would require my brother to call up, and make another hellish service appointment, waiting for another week or two for the ordered part, and for an opening for service....

My brother went on ebay, found the part, bought it, got it within two days and fixed it himself. Something is VERY wrong with a company's customer service if the buyer ends up forced to fix the thing themselves.

You'd almost think that someone in Sears is trying to kill the company...and succeeding.

 

[rgraham666]

Shitty customer service means the company gets to keep more of the money you paid them. It's very profitable and profit is the raison d'etre of a business.

And, let's face it, the people that made the decisions got big bonuses for 'improving the bottom line'. They're almost certainly gone now. So when the shit hits the fan they won't get splattered.

 

[keeblercrumb]

'Sears' and 'Customer Service'


A $1200 wahsing machine and in 3 years it's needed over $500 worth of parts, not including labor (at $70 an hour). Good thing I can do the work myself.

Sears responce: "Would you like to buy an extended service plan?" ($300 a year in case you're wondering)


Thanks for nothing Sears.

Sorry, had to vent. Feel free to hijack.

It is really a disturbing trend...... this "service plan" bullshit. As the consumer, they expect me to pay for the risk that they made a shitty product..WTF???????????????

With rare exceptions ("any reason" warranties on laptops, etc.) I turn these down and tell them my "service plan" if the product is fucked up, I "guarantee" that I will never buy another one from you again.

And Rob is right... it is all about "short term" profitability... but it will result in long term failure... but they don't care. They will simply buy another formerely good "brand" name and keep making them in the same factory in China....

Not only was Sears well known for service, their products used to be outstanding.... Except for the electronic controls (which are solid state reliable anway... assuming they work the first time), washing machines are not exactly on the cutting edge of technology. The only changes have been in using cheaper parts and faster, sloppier assembly.... My Mother's old Kenmore ran for 30+ years with only an occasional belt. Now they want $300 to "warrant" that it will last a year.... some kind of deal.....

-KC

 

[wishfulthinking]

Arg. Very frustrating. Don't suppose they have the "lemon" policy term? ie, dud that for some reason or another is a waste of space and keeps breaking down. The wording you guys have may be different to lemon.

One thing I can guarantee - you don't call and make a complaint. If it is in writing, some management person has to deal with it and respond. If that management person gets lazy, you write to them again, attach the original letter for convenience, and cc it to the ombudsman, fair trading or whatever you call your consumer watchdog. Trust me, this is the way to get fees waived when they don't respond in a timely fashion or because they just offer shit service. If you do call, record the date and time and include it in the letter and the outcome.

 

[Guest]

Maybe a little off-topic (or not, considering the shitty customer service you received), but a client recently asked for a pic of someone who participated in a "Colon Run."

Two words that should never go together if one can help it!

 

[SweetWitch]

Maybe a little off-topic (or not, considering the shitty customer service you received), but a client recently asked for a pic of someone who participated in a "Colon Run."

Two words that should never go together if one can help it!

*snerk*