Virus Question?

[alexandraaah]

I went to read a new email and my computer shut down and a screen came up stating that Norton was warning me that the file in the email I was opening was infected with the Klez...something...worm virus and what did I want to do?

I was unable to shift to any of the options, so I pressed the spacebar and it went back to my email screen. I went to delete the item and received the same warning as before; again, I was unable to shift to any of the options listed.

I hit spacebar again, successfully deleted the file, then went to my "deleted files" folder, had the same thing happen as above, and continued until I deleted it from that folder as well.

I can't afford $1.95 a minute to call the virus people, so I was wondering if things should be okay, or if there's more I should be doing?

Everything seems back to normal, but normal to me means I'm able to type things onto a screen.

Anyone?

 

[alexandraaah]

I've had a Weird Harold sighting a couple threads down.

Please, enlighten me! I know you'll know...


Thanks to anyone that can help.

 

[Weird Harold]

I've had a Weird Harold sighting a couple threads down.

Please, enlighten me! I know you'll know...


Thanks to anyone that can help.

I don't know why you couldn't move to any of the options, but you should be OK. Norton appears to have blocked the virus although tht particular virus also attacks virus scanners to prevent it's removal.

You might want to run a complete virus scan to make sure that it didn't take. (There's an online virus scan site mentioned on another thread today that woulld make sure it hasn't tampered with your Norton AV.)

 

[alexandraaah]

Thank you, WH, as always, you have answers!

Can I just run my regular Norton anti-virus?

I updated it yesterday.

 

[CoolidgEffect]

Information is here at the symantec website. There is a removal program.

http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.e@mm.html

 

[RhumbRunner13]

Draaah,

Check your settings on Norton to see what option you have selected for handeling a virus when found. There should also be a report area where you can verify action taken against that file. You might notify the site moderators that that file came through with Klez attached!

Rhumb

 

[Weird Harold]

Thank you, WH, as always, you have answers!

Can I just run my regular Norton anti-virus?

I updated it yesterday.

If Klez succeeded in corrupting Norton a few minutes ago, it won't be ble to tell you it's corrupted -- that's why I suggested the online virus checker. The online check can confirm your Norton isn't corrupted so you can trust it.

 

[alexandraaah]

Draaah,

Check your settings on Norton to see what option you have selected for handeling a virus when found. There should also be a report area where you can verify action taken against that file. You might notify the site moderators that that file came through with Klez attached!

Rhumb

Thanks! What site moderators? (That's kinda greek to me).

CE: I'm having trouble with that link, the link works, but it keeps hopping me from the same thing to the same thing if that makes any sense.

 

[alexandraaah]

If Klez succeeded in corrupting Norton a few minutes ago, it won't be ble to tell you it's corrupted -- that's why I suggested the online virus checker. The online check can confirm your Norton isn't corrupted so you can trust it.

That just clicked, thank you.

 

[alexandraaah]

Rhumb...I tried to copy and paste the log but it wouldn't let me.

It says...six times...that "access to the file was denied."

 

[CoolidgEffect]

Thanks! What site moderators? (That's kinda greek to me).

CE: I'm having trouble with that link, the link works, but it keeps hopping me from the same thing to the same thing if that makes any sense.

Did you access the page by clicking the link? or did you try to type the link? Try to just double click the link.

This is the page that has instructions about the removal tool

http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html

this should download the tool

http://securityresponse.symantec.com/avcenter/FixKlez.com

Hope this helps.

 

[alexandraaah]

CE: I can access the link now, but it's saying that I need to be running XP, 2000 or another (9X?) program that I don't have.

Does this matter if I'm running Windows 98?

 

[CoolidgEffect]

CE: I can access the link now, but it's saying that I need to be running XP, 2000 or another (9X?) program that I don't have.

Does this matter if I'm running Windows 98?

I believe Windows 98 qualifies as the 9x (95 or 98). Follow the instructions for the Windows 9x. (You shouldn't need to worry about administrative rights.)

 

[Bob Peale]

Silly question (but relevant, honest)

Is you virus update subscription current?

Norton has recently started charging an annual rate - less than $5, but it is very important to subscribe when prompted.

If you don't, you can still download program updates, but you will not be able to download any new virus definitions, but you won't get an error message that says this.