Gord
a long way up
- Joined
- Apr 17, 2002
- Posts
- 5,755
just received this email- and I am not saying it is true but made me chuckle
New ATM Format
Standard Bank is very pleased to announce that we are installing
new Drive-thru ATMs where our customers will be able withdraw cash
without leaving their vehicle.
To ensure that our customer's needs are met with the high level of
service they have come to expect from South Africa's leading bank, we have
conducted extensive behavioural studies to develop appropriate procedures
for
their use.
Customers will be able to apply whichever procedure has been
developed for their particular group, and will be encouraged to remember
the
procedure in order to make best use of their visit to the Drive-thru ATM.
For instance, Male and Female procedures have been tailored to best reflect
the
behaviours of those particular groupings.
PROCEDURE FOR MALE CUSTOMERS:
1. Drive up to the ATM
2. Open the car window
3. Insert card into machine and enter PIN
4. Enter amount of cash required and press "enter"
5. Retrieve card, cash and receipt
6. Close window
7. Drive away
PROCEDURE FOR FEMALE CUSTOMERS:
1. Drive up to the ATM
2. Reverse back the required distance to align car with ATM
3. Re-start stalled engine
4. Open the car window
5. Find handbag, empty all contents onto the passenger seat and
locate card
6. Turn radio down
7. Attempt to insert card into ATM
8. Open car door to allow easier access to ATM due to excessive
distance from car to ATM
9. Insert card
10. Re-insert card the right way up
11. Ignore the sound of car horn from vehicle behind
12. Search contents of handbag (on passenger seat) to locate diary
with PIN written on the inside back page under "Date of Birth"
13. Enter PIN
14. Press "cancel" and re-enter PIN
15. Enter amount of cash required and check make-up in rear view
mirror
16. Drum fingertips on steering wheel, look at ATM for one minute
and then press "enter"
17. Retrieve cash and receipt
18. Search contents of handbag (on passenger seat) to locate purse
and place cash inside
19. Place receipt in back of cheque book
20. Re-check make-up
21. Drive forward two metres
22. Reverse back to ATM ignoring the sound of car horn from vehicle
behind
23. Retrieve card
24. Search contents of handbag (on passenger seat) to locate card
holder and place card in an empty slot
25. Drive two or three kilometres
26. Release hand brake.
New ATM Format
Standard Bank is very pleased to announce that we are installing
new Drive-thru ATMs where our customers will be able withdraw cash
without leaving their vehicle.
To ensure that our customer's needs are met with the high level of
service they have come to expect from South Africa's leading bank, we have
conducted extensive behavioural studies to develop appropriate procedures
for
their use.
Customers will be able to apply whichever procedure has been
developed for their particular group, and will be encouraged to remember
the
procedure in order to make best use of their visit to the Drive-thru ATM.
For instance, Male and Female procedures have been tailored to best reflect
the
behaviours of those particular groupings.
PROCEDURE FOR MALE CUSTOMERS:
1. Drive up to the ATM
2. Open the car window
3. Insert card into machine and enter PIN
4. Enter amount of cash required and press "enter"
5. Retrieve card, cash and receipt
6. Close window
7. Drive away
PROCEDURE FOR FEMALE CUSTOMERS:
1. Drive up to the ATM
2. Reverse back the required distance to align car with ATM
3. Re-start stalled engine
4. Open the car window
5. Find handbag, empty all contents onto the passenger seat and
locate card
6. Turn radio down
7. Attempt to insert card into ATM
8. Open car door to allow easier access to ATM due to excessive
distance from car to ATM
9. Insert card
10. Re-insert card the right way up
11. Ignore the sound of car horn from vehicle behind
12. Search contents of handbag (on passenger seat) to locate diary
with PIN written on the inside back page under "Date of Birth"
13. Enter PIN
14. Press "cancel" and re-enter PIN
15. Enter amount of cash required and check make-up in rear view
mirror
16. Drum fingertips on steering wheel, look at ATM for one minute
and then press "enter"
17. Retrieve cash and receipt
18. Search contents of handbag (on passenger seat) to locate purse
and place cash inside
19. Place receipt in back of cheque book
20. Re-check make-up
21. Drive forward two metres
22. Reverse back to ATM ignoring the sound of car horn from vehicle
behind
23. Retrieve card
24. Search contents of handbag (on passenger seat) to locate card
holder and place card in an empty slot
25. Drive two or three kilometres
26. Release hand brake.
