ShelbyDawn57
Fae Princess
- Joined
- Feb 28, 2019
- Posts
- 4,244
But we'll continue to do it anyway, some claiming sone kind of savant level understanding of the goings on inside a box none of us can see into, others just wanting their frustration to be heard and a few just wanting to bitch and complain into the echo chamber because it's their nature.I suspect there are a lot more suffering in silence than you realize.
I read a lot of the threads about the Pending issue and realized I wasn't alone, so I didn't actually post anything about my own delays for over a month. Then, when I did, I got lambasted for mentioning that I'm autistic and talking about the studies showing that AI detection has more problems with stuff written by people on the spectrum. Between what happened to me and other abusive comments on the topic, I can understand why people who come here because of the Pending issue choose to remain silent once they determine it's not just them. Then you have the ones who either don't know about the forums or are not interested in them, and the ones who went the bug report route and moved on.
Also, I've had a few authors that I enjoy have multiple stories posted in a single day, despite them never posting stories close together before. I haven't seen them on the forums, but I would bet that they experienced the Pending delays. Sure, it's possible that they just suddenly changed their patterns and submitted multiple stories at once. It's simply not probable.
TL;DR -> It's pointless to speculate how widespread the issue is since we have no access to hard data.
The truth is probably similar to what I face everyday. Users entering issues to be fixed yesterday and not understanding that resources are limited. Their request, complaints are triaged and put in a queue based on severity and criticalness and dealt with accordingly.
To the user, or author, that issue is always critical and always priority 1. To the team dealing with the issues, it's just one of dozens that have to be mitigated based on resources available.
Expectation versus performance, Our expectations versus Laurel and Manu's performance. Their team is small, we all know that, and yet, we expect them to perform to OUR expectations while having no idea what the real demand on their time is or what their priorities are. Sure, it's easy to say we are their product and they should kowtow to our vanity, but the reality is far different, we are one of what, thousands, all screaming for the same things.
We can't manage their performance and they, from all evidence , are not going to let us see inside the box. Why should they? What we can do is mitigate our expectations, accepting that this is their business and they are very vested in its continued success(we hope). To me that says they are doing everything they can with the recourses they have to get the job done.
I can't tell anyone to stop bitching and complaining, but I would offer it could be done with a little more understanding and less spite and vitriol.
Just my two cents.
