Okay, so you want to be respected

[SeaCat]

Today my wife and I went to a local chain store for a few things. We managed to damn near fill our cart before we were done and headed for the checkout counter.

There we ran into a group of young women. Young as in none of them looked to be above 25. Women as they certainly weren't ladies by any stretch of the imagination. There were maybe ten of them clustered around four carts. They were loud, they were rude and they were vulgar. I for the most part ignored this as it is common in our society now.

The came to the cashier and played games while putting their things on the conveyor belt. They gave the cashier a lot of grief, complaining that she was double ringing their sales and trying to cheat them. They also went after her for her looks and her supposed sexuality. She finally called for the manager and when he showed up they started in on him. He ignored their comments with much more composure than I would have shown and finally they were rung through. Then came another problem.

Between their three carts they had over four hundred dollars of merchandise. They tried to pay with their debit cards, each of which was refused by the stores system. Then they grew even more aggitated as their credit cards were denied as well. They screamed as their sales were denied. They claimed it was all because of their race. They claimed it was because of their gender. They made quite the scene as they were escorted from the store. I thought it was over.

The cashier appologised to my wife and myself as we unloaded our cart. We told her it wasn't her fault, mainly because it wasn't. We went through the transaction without problems. Before we left we wandered over to the offices and left a comment about the cashier and the floor manager and how they had handled the entire thing. (They both deserve a bonus if not a raise.)

Cat

 

[scheherazade_79]

Those girls needed a damn good slap

It pisses me off when people act like that.

 

[jomar]

You thing they on something?

 

[marifree]

They’re on the “entitled” high that many young people have these days. Somehow, they are entitled to be rude and disrespectful at will. You see it everywhere and the symptoms seem to exacerbate when they are gathered in a herd.

It's not all younger poeple... but I see this much more than I did when I was in my twenty-something’s. My mother would have slapped my silly if I was to treat anyone in such a manner.

 

[rgraham666]

Humans.

 

[starrkers]

They're just "special" people, Jomar. They don't have to conform to the rules of polite society, it doesn't apply to them - they can be as rude arrogant and obnoxious as they want to any one. It's their right.
And then they have the nerve to get upset when treated less than royally.

I see shop workers (of all levels) having to deal politely with these jerks and know I could never work retail - I'd lose my job in seconds!

 

[CeriseNoire]

They’re on the “entitled” high that many young people have these days. Somehow, they are entitled to be rude and disrespectful at will. You see it everywhere and the symptoms seem to exacerbate when they are gathered in a herd.

It's not all younger poeple... but I see this much more than I did when I was in my twenty-something’s. My mother would have slapped my silly if I was to treat anyone in such a manner.

I think the "entitled" mentality is spreading. A lot of my kids' parents have it, yet I'm younger than almost all of them. I guess it depends a lot on upbringing.

ETA: working retail really helped me learn how to deal with the more "difficult" parents.

 

[TheeGoatPig]

I used to work in retail. I loved it. You get to see all kinds of people. yes, there is an element of trash that you see day in and day out. But you also see the good people too. they shop as well you know. If I could be making in retail what I'm making in architecture I would go back in a second. I enjoyed the masses of people herding through my store every day. It was fun.

And yes, I have been treated like that, and had the manager called over to deal with it, and even though it bothers you at the time, you get over it quite quickly. It's no big deal after a while.

 

[Dar~]

I used to work in retail. I loved it. You get to see all kinds of people. yes, there is an element of trash that you see day in and day out. But you also see the good people too. they shop as well you know. If I could be making in retail what I'm making in architecture I would go back in a second. I enjoyed the masses of people herding through my store every day. It was fun.

And yes, I have been treated like that, and had the manager called over to deal with it, and even though it bothers you at the time, you get over it quite quickly. It's no big deal after a while.

I'm with thRee on this *snicker* I love retail. I truly feel that one of the jobs I could be super successful in is customer service. You can have eight bad customers, but that one little old lady who you help reach that last ball of hideous green yarn for, makes your day with her smile and her thank you. I love Retail...

 

[Chantilyvamp]

It's not all younger poeple... but I see this much more than I did when I was in my twenty-something’s. My mother would have slapped my silly if I was to treat anyone in such a manner.

My mother as well and my grandmothers would have both made a trip from the grave if I'd have acted like that. My mother has changed though with my little brother. She allowed more of his disrespectaful behavior. Hes now 19 with a serious attitude. Which btw he does not pull on me or near me as I still threaten to whoop his ass if he even tries it.

 

[Guest]

I worked behind a customer service desk for four years. I've met every type of person there could be. I had a woman bring her child's shoes back once, these shoes were old, scuffed and really worn looking. When I asked the problem, she said that they no longer fit her child and she wanted her money back. I asked how long she had them, she said seven months.

I've had bras thrown at me(health code, can't return undergarments with no tags), CD's (so easy to burn and return), shoes, but the one that got me the most was the day that the store manager gave a man double his money back because the customer had bought ribs and over cooked them.

Most people feel the louder they are, the more of a scene they make and the more they are likely to get what they need.

 

[TheeGoatPig]

I had a woman insist that she bought this one item at our store. We never carried that item. Not ever. Not when she claimed to have bought it. Not when she hung up on me. Not for the next few months before I left for my current job.

I also loved it when people didn't believe me about our stock and would go hunting for someone else to ask. Everyone else they would ask would come back to me to find out, because I knew the stock in my areas better than anyone else in the store

 

[jomar]

I worked behind a customer service desk for four years. I've met every type of person there could be. I had a woman bring her child's shoes back once, these shoes were old, scuffed and really worn looking. When I asked the problem, she said that they no longer fit her child and she wanted her money back. I asked how long she had them, she said seven months.

I've had bras thrown at me(health code, can't return undergarments with no tags), CD's (so easy to burn and return), shoes, but the one that got me the most was the day that the store manager gave a man double his money back because the customer had bought ribs and over cooked them.

Most people feel the louder they are, the more of a scene they make and the more they are likely to get what they need.

It wouldn't even cross my mind to do these things!

 

[Chantilyvamp]

Ok i'll tell you the two of our customer service things that happened in our office....Ok one was just too funny.

The first was a CEO who called us from his plane because the pilot was late and he was insisting that we get them to the plane right then. Yeah like we could just pull a pilot out of our ass and transport him to the plane! This was the same guy who called us from england during 9/11 to threaten us that we would open the us airspace to get him home or he'd have all our jobs. *boggles*

The funny thing is one of our agents was on the phone with a customer and she realised he was on the toilet and then he proceeded to take the phone and go have sex while she was booking his trip with him. *giggles* He was then known as the great multitasker in our office

 

[EmeraldKitten]

This is why I have a pillow that says: "The more people I meet, the more I like my cat."
Hehe.

I hate people like that though. Working at McD's was bad enough. I don't think I could ever have a retail job. Sometimes being a hairdresser is tough, lol.

I think my favorite McD's cranky customer experience was when the guy threw a sandwhich at the counter, and it bounced up and hit me. I'm pretty sure I gave him the 'Scarlett O'Hara eyes', and he's lucky I didn't throw it back at him, lol.

There's this crazy old lady in town, and when the coffee machine used to be in the lobby, she'd bring in 4 or 5 old coffee cups, fill them all up, and only pay for one. And she got the senior citizen discount, which was 25 cents at the time.
She'd want a cup for water, which was free, but she'd get pop instead.
I used to feel bad for her, until I realized she was scamming me and every other food place in town. Then I got mean. You had to talk to her like she was a child.
She'd been kicked out of almost every place in town, but our owner wouldnt let us kick her out. In fact, the girl at Subway called the cops on her for harassment one day. I laughed so hard.. I could totally understand. When the crazy old lady was telling me about it, she said, "Can you believe that?" I said yes, lol.
She'd been discovered in the bathroom with her pants off, holding them under the dryer because she spilled coffee on them..
She called two days before Thanksgiving wanting to know what time we closed the night before Turkey day, and I didn't know because I was off, and she wanted the store manager's number, then when I wouldn't give it to her, she cussed me out...
I did call the manager to tell her about it- I was pissed.. and she said I couldn't ask her to leave and that I'd have to put up with her talking to me like that. I finaly said that as a manager, I'd take what I had to from her. But as a person, she was never going to talk to me like that again. I would ask her to leave, and I didn't give a damn what the owner thought. I didn't make enough money to be talked to like that.
And my personal favorite- she always drank decaf. We didn't sell a ton, so it was old. I'd given her her cup- she'd sit there and drink a whole pot- but there was just a little left, so I dumped it out to make a new pot.
She saw me, and she yelled, 'Noooooooo!!!' Proceeded to throw herself across the counter, almost cry, and say, "I was going to drink that.. I wanted that. You dumped out the decaf, you did it on purpose! Nooooooo!" And laid there, thrashing around on the counter.
You have no idea how bad I wanted to push her off, LOL.
She came in every day... Finally, I ignored her enough and was scary enough that she'd call to see who was closing, and if it was me, she wouldn't come in, lol.

 

[Ness73]

Just a couple of days ago my husband was at a home hardware store and had a go at a manager because she berated one of her staff in front of customers. He apologised to her later but explained to her what bad management it was to do it in front of paying customers. Sure, if the checkout chick had done something wrong, let her know, but pull her aside and do it.

 

[SeaCat]

LOLOL

Years ago I used to be an assistant manager in a busy gas station. (This was one of those Gas Station Mini Mart things.) It was placed almost directly across the street from a large night club. I worked the overnight.

If I could have kept the bills paid I would still be working there. If I could fin a place like that down here that allowed me to live as I live now I would be working there.) I had an absolute blast there. The people I dealt with were, shall we say, different.

Cat

 

[slyc_willie]

Most people feel the louder they are, the more of a scene they make and the more they are likely to get what they need.

Working in the restaurant industry, I run into this every once in a while. I firmly believe that there is a mindset out there, however small a slice of the population it represents, that attitude can get you anything.

Among those with that mentality are those who feel that they can go into a restaurant, eat a full meal, then make a lot of noise about their supposedly bad service, the tasteless food, it was too cold in the restaurant, etc. Certainly, while there are service issues from time to time, and yes, our chefs are not perfect, the odds that everything went wrong are pretty high.

Yet, these people come in, eat their meal, make their noise, and a manager eventually comps their meal and sends them on their way. Better to satisfy them than make a scene.

It's pathetic, rude, and selfish, but it seems that this particular attitude is growing more and more prevalent.