M
miles
Guest
Sigh.
Over the weekend I bought a router for my DSL Internet connection at a great price. Like a good little consumer I did enough research to know it was a quality product. Brought it home, followed all the directions to the letter, and el no worko.
Fucked with it for two hours until I finally caved and called a friend who is an electrical engineer geek who I just knew would have me up and running in a flash. 90 minutes later he threw up his hands and gave up. Using highly technical lingo that he didn't think I would understand, he said my router was " a fucking piece of goddamn shit." Ha. Some friend.
Last night I caved again and called Tech Support. After a 45 minute wait I was greeted by a Tech Supporter of some unknown non-American extraction. He was almost impossible to understand, and hetalkedfasterthananymotherfuckerI'veevrheardinmylife, to boot.
That wasn't too bad. But this guy had a cold that would kill an elephant and wanted to make sure I knew it. Coughing, sneezing, throat clearing, and oh yes, the old backwards snot sucking through the nose trick. Yum. I was thankful it wasn't a stomach virus.
45 minutes later Mr. Nyquil decided he couldnt help me and wanted to escalate my "issue" to a "2nd tier (right) engineer."
Oh-oh, he said. All the info and diagnostics he entered disappeared! Not a problem, he said. Just call back and press 2 for an engineer.
I got tired of waiting on hold 45 minutes and hung up.
So far tonight I've been on hold over an hour. I'm picturing one guy with 6,790 people on hold. I've decided to hold another hour, then put the phone down and leave it just to see if a "2nd tier engineer" ever answers. Anyone taking bets?
Maybe I'll try Mr. Nyquil again. At least he was entertaining.
Over the weekend I bought a router for my DSL Internet connection at a great price. Like a good little consumer I did enough research to know it was a quality product. Brought it home, followed all the directions to the letter, and el no worko.
Fucked with it for two hours until I finally caved and called a friend who is an electrical engineer geek who I just knew would have me up and running in a flash. 90 minutes later he threw up his hands and gave up. Using highly technical lingo that he didn't think I would understand, he said my router was " a fucking piece of goddamn shit." Ha. Some friend.
Last night I caved again and called Tech Support. After a 45 minute wait I was greeted by a Tech Supporter of some unknown non-American extraction. He was almost impossible to understand, and hetalkedfasterthananymotherfuckerI'veevrheardinmylife, to boot.
That wasn't too bad. But this guy had a cold that would kill an elephant and wanted to make sure I knew it. Coughing, sneezing, throat clearing, and oh yes, the old backwards snot sucking through the nose trick. Yum. I was thankful it wasn't a stomach virus.
45 minutes later Mr. Nyquil decided he couldnt help me and wanted to escalate my "issue" to a "2nd tier (right) engineer."
Oh-oh, he said. All the info and diagnostics he entered disappeared! Not a problem, he said. Just call back and press 2 for an engineer.
I got tired of waiting on hold 45 minutes and hung up.
So far tonight I've been on hold over an hour. I'm picturing one guy with 6,790 people on hold. I've decided to hold another hour, then put the phone down and leave it just to see if a "2nd tier engineer" ever answers. Anyone taking bets?
Maybe I'll try Mr. Nyquil again. At least he was entertaining.
