InnocentAngel seeking info........

[DevilBoy79]

ok ya'll, Innocent has a little computer problem with a digital signature notification , pop up screen, that keeps showing up after the program was deleted, is there anything she can download to get rid of it? Also she is having problems loading up webpages with AOL and internet explorer if you know anyway of fixing this also please post here, (this is why i am posting for help instead of her all she can do it read AOL e-mail)

**any and all help is appreciated**

Thanx , DB

 

[InnocentAngel81]

grrr someone help me out

 

[Weird Harold]

ok ya'll, Innocent has a little computer problem with a digital signature notification , pop up screen, that keeps showing up after the program was deleted, is there anything she can download to get rid of it?

It sounds like the program left something behind in the system registry. If the program was "spyware" ad-aware can find and remove registry entries for spyware.

I think Norton SystemWorks has a "registry cleaner" function, and there are others available on the web, although I can't think of any specific names right now.

The registry can be edited manually, but it's very easy to really screw up your system if you don't know what's going on in there. Youneed to know how to identify the "key" that's causing the pop-up andhow to remove just what you need to.

It's entirely possible that the pop-up problem is what is messing up AOL and IE. Reinstalling AOL and IE might clear up the problems, but I think the problems are related to a registry entry that reinstalling wouldn't touch.

You can also try Internet Options/content/certificates/advanced and clear all of the ciertificate function check boxes to stop using certificates entirely.

 

[DevilBoy79]

finally someone is tryin to help her thx

 

[Naughty n Nice]

Sorry, wish I could help, but I'm totally computer illiterate. I do love your av though DevilBoy. Good luck, Harold usually has all the answers.

 

[InnocentAngel81]

Re: Re: InnocentAngel seeking info........

It sounds like the program left something behind in the system registry. If the program was "spyware" ad-aware can find and remove registry entries for spyware.

I think Norton SystemWorks has a "registry cleaner" function, and there are others available on the web, although I can't think of any specific names right now.

The registry can be edited manually, but it's very easy to really screw up your system if you don't know what's going on in there. Youneed to know how to identify the "key" that's causing the pop-up andhow to remove just what you need to.

It's entirely possible that the pop-up problem is what is messing up AOL and IE. Reinstalling AOL and IE might clear up the problems, but I think the problems are related to a registry entry that reinstalling wouldn't touch.

You can also try Internet Options/content/certificates/advanced and clear all of the ciertificate function check boxes to stop using certificates entirely.

i ran the ad-aware program it cleared up somethings, internet explorer works with aol, except when i click on the internet explore icon, i get an error message thats says "explorer has caused an error in USER.EXE" grrrr, and i still get the pop up about the digital signature

 

[Weird Harold]

Re: Re: Re: InnocentAngel seeking info........

when i click on the internet explore icon, i get an error message thats says "explorer has caused an error in USER.EXE" grrrr, and i still get the pop up about the digital signature

Have you tried removing and reinstalling IE? That should get rid of the "plugin" that it's trying to call when it give you the error.

What program did you remove that's still looking for a digital signature? What exactly does the pop-up say?

 

[Lust Engine]

Sorry, wish I could help, but I'm totally computer illiterate. I do love your av though DevilBoy. Good luck, Harold usually has all the answers.

I agree with N&N here on both counts!

-Devilboy's av is smoking!
-and Harold is our resident PC genius.

and it's also nice to see our resident cosmetologist feeling better & posting again.

 

[Bob_Bytchin]

Go here: http://support.microsoft.com/default.aspx?scid=KB;EN-US;q221085 and follow the steps. This should clear up the errors you are having with IE and USER.EXE .

This troubleshooter was suggested to me by MS support, even though USER.EXE isn't mentioned on the page. Just give it a try at least.

 

[InnocentAngel81]

here is a picture of one of the many messages

this is a screen shot of the error message grrr, i cant uninstall internet explorer

 

[Weird Harold]

Re: here is a picture of one of the many messages

this is a screen shot of the error message grrr, i cant uninstall internet explorer

A typically unhelpfull Microsoft error message.

Do you know what program was removed that sarted the message to start popping up?

I think you are going to need a registry cleaner to remove old entries in the system registry.

Have you looked in the add/remove programs control panel under add/remove windows components?

IE is typically MS-Stupid and probably won't let you reinstall over an existing copy of the same version -- although it WILL let you upgrade to a version you don't really need and might not work with your system.

 

[InnocentAngel81]

grrrr does anyone have a copy aol plus I can download? I'm dying without my dsl modem

 

[Weird Harold]

grrrr does anyone have a copy aol plus I can download? I'm dying without my dsl modem

Sorry, I don't do AOL -- in fact, I just dumped Prodigy because they were bought out by SBC-Yahoo and tried to be more like AOL.

Can't you download it from AOL?

 

[Weird Harold]

Registry cleaners:

I'm downloading a freeware registry cleaner now from http://www.pcmedixwebs.com/regclean.htm -- I'll let you know if it's any good.

http://www.google.com/search?hl=en&ie=ISO-8859-1&q="registry+cleaner"&btnG=Google+Search turns up nearly 6,000 hits for registry cleaners

 

[DevilBoy79]

Sorry, I don't do AOL -- in fact, I just dumped Prodigy because they were bought out by SBC-Yahoo and tried to be more like AOL.

Can't you download it from AOL?

its not the same, you need to install from the CD-rom, i got one i am taking her in the morning

 

[Weird Harold]

Registry cleaners:

I'm downloading a freeware registry cleaner now from http://www.pcmedixwebs.com/regclean.htm -- I'll let you know if it's any good.

RegCleaner works fine, but it requires a good bit of knowledge about the internal workings of your system and can really screwthings up if you're not careful -- it did ask if I was sure I knew what Iwas doing when I deleted all of the "newfiles" templates.

However, it also suggested I delete all of a programs working directories just because they are currently empty -- if I hadn't know what those empty directories were for, I could easily have killed that program's functionality.

Summary: A good program, but NOT for novices to use without guidance.