If you work in customer service....

[deliciously_naughty]

What is the most idiotic situation, comment, etc that someone has said to you.


At my current job (I'm a broadway ticket concierge) I've had people buy tickets off our website (which clearly states it's only for NYC) and then send us a "Oh, the tickets are for New york...I thought I was buying tickets for Houston, or Los Angeles, etc." You've got to wonder. They have to go through an elaborate sign up system and confirm their order twice...how stupid are they?

Prior to that I worked in hotels...one of my favorites was the guy we caught smoking crack in the emergency stairwell.

 

[lost]

i used to do customer service for a bank that did credit card. I was assigned to a portfolio *coGAPugh*. I had more than one 18 or 19 year old call when they got the bill wanted to know what it was because they signed up for a discount card and got the clothes for free. And I can't tell you how many people can add.

 

[Blindinthedark]

Well I didn't do this but ...

I went to get food at a Wendy's drive thru and the girl asked me if it was to go. Now that was pretty stupid.

 

[Kitte]

I work for Kodak and more then one person has called and SCREAMED that we lost their film and they are going to sue only to have to tell us finally then never sent it in.

 

[mike_mike02128]

I gave up trying to figure out the people I deal with throughout the day. I just enjoy the look on their face when you get them to realize they are saying something stupid.

 

[SimGuy]

I work for Kodak and more then one person has called and SCREAMED that we lost their film and they are going to sue only to have to tell us finally then never sent it in.

How 'bout telling them you posted those pics on the web 'cause you'd make more money from them that way!!

 

[slowfingers1]

When I go to Taco Bell to pick up work for everyone (They FUCK you at the drive in, go inside!), we're talking like 5 to 10 people here, 10 to 20 or MORE food items.. they always ask me if it's to go or for here.. Fuck you! Do I look like I can eat all this??

I install hitches when I'm not in school.. I installed a 5000lb hitch on this guys Chevy pickup.. very clearly states 5000lbs without and 10000lbs with a weight distribution system.. he comes in and tells me that he wants a new hitch, because the bolts keep shearing off and the hitch keeps falling off.. I ask him what he's towing.. a TWELVE THOUSAND pound horse trailer.. I ask him wtf he is thinking, it's a FIVE THOUSAND pound hitch.. he pulls out this generic ass brocure that says that a class III hitch can be rated anywhere from 5k to 12k lbs.. and claims that because this fucking brocure says 12k on it, his hitch should be able to tow 12k.. even though the hitch says 5k on it.. wow that was too long

Slowfingers
*Tease me!*

 

[J.B.]

Don’t get me started….
I’ve already bitched here once about people calling in to place a gift subscription order only to say “Oh. Hold on I have to find their address”

Or how about
“But I paid my bill. Why am I getting another reminder notice?”
“When did you send in your payment ma’am/sir?”
“I mailed the check out yesterday.”

 

[Lasz]

I worked in a computer store.

And yes someone actually did think the cd tray was a cup holder. And you thought it was just a joke!

 

[Aquila]

I worked a customer service job once... I got fired the same day I started... something about asking people if their fucking morons, was against company policy.
ahh well.. it was a summer job.. screw it.

 

[lost]

<snip>
Or how about
“But I paid my bill. Why am I getting another reminder notice?”
“When did you send in your payment ma’am/sir?”
“I mailed the check out yesterday.”

I have so been there JB, and it seems like they really can't figure out why you don't have it yet.

 

[WaxNWane]

Not me directly, but I got into a "tussle" with an old lady in Wal-Mart a few weeks back. My fault for going in a fuggin Wal-Mart, but anyway...

She & I were in the garden area with a couple other customers and the old man who was working the department. So, I hear her start to raise her voice at him. Apparently, she had put a few plants in a buggy and then went off to shop for other things, and while she was gone the old man unwittingly put the plants back on the shelf. It was almost closing time, so he was just doing his job.

I ignored it for a second, but was walking right by when her bitching escalated through to "Goddammit, why would you pick up my plants? Now I have to go get them all over again. I just had surgery on my back, and if someone doesn't get my plants back in my buggy, I'm going to sue Wal-Mart!"

So, I said "Lady, be quiet."

She flipped. Started yelling at me to mind my own business. I explained (without profanity, surprisingly enough) that this man's honest mistake didn't entitle her to money, or even a right to chew him out. She mumbled something and went back to directing the old man to her plants.

On the way out, she caught me again and started telling me I shouldn't stick my nose in her business. The old guy looked like he wanted to go hide. I said "Ma'am, you're embarassing yourself." Walked out with a lot of old lady cussing aimed at me.

God, I hate Wal-Mart.

 

[Cheyenne]

I worked a customer service job once... I got fired the same day I started... something about asking people if their fucking morons, was against company policy.
ahh well.. it was a summer job.. screw it.

LMAO! See? There's a reason I've never in my life worked as a waitress, store clerk, etc. I wouldn't last any longer than you did.

 

[Ice Cold]

I've worked previously in customer service... and found out I am not a people person, they irritate and annoy me, and I think I am allergic to their stupidity. I found myself saying things back to them, or imitiating the way they talked... glad I am kept far away from them now.

 

[cybergirly]

I had a supervisor in my office tell me that a customer had asked to speak to thier boss. So I get on the line, and the first thing out of the customers mouth is, "The fucking bitch I was just talking to is an idiot."

I spend about 10 minutes on the line with this guy, not understanding a thing he's talking about,(he kept going on about some painting he found in a dumpster. umm... I work for a phone company.) to have him ask me if I'd like to have dinner with him. I reply, "Oh I'm sorry, I'm married." (my standard response, when being hit on by a customer) His response is, "Then could I talk to the woman who was just on the line? Maybe she wasn't that bad after all."

People are weird.

But they keep those of us in customer service related jobs in business.

 

[Skitten]

I agree with those of you in the Customer Service arena. And that is what it always is. I swear people come in to stores in a bad mood just to mess with the people behind the counter. You can tell them over and over that this is our policy. And they will rant and rave about it for about 20 more min.

I've had customers swear that is how it was yesterday you must have changed something here. Or well I have the special card so I get it even though it's not on sale.

And on and on... But you can say one thing it is never boring

Oh Joy! Christmas is coming they will all be out. LOL.

 

[lobito]

if you work in customer service, an attitude is the WRONG thing to have on that kind of job. Showing it anway.

Just MY observation.

 

[cybergirly]

if you work in customer service, an attitude is the WRONG thing to have on that kind of job. Showing it anway.

Just MY observation.

Agreed. If you're going to do it, you may as well do it right. All though yes customers may be stupid, they can never think you feel that way.

As a result of working in customer related jobs my entire life, I hold every customer service person I come into contact with to higher standards. At that moment, I'm the customer and I EXPECT to be treated as such.

 

[lobito]

even if the customer is being an asshole, it's not your job to get upset back at them, you are representing the company, therefore you HAVE to take the brunt of the shit. Sad but true.

SOME CS reps, get attitudes probably figuring the customer isn't paying attention to a name or anything, so they could report the CS rep. They are the minority I am sure. But they are there.

 

[#1tankcomander]

RE: Customer Service...

I'm an electrician. Why is it when people have a 6 plug in, in a single outlet they wonder, usually when they get the bill, that all the crap they plug in to the 6 plug that it keeps tripping the breaker, just exactly what it's supposed to do? I mean does anyone have a clue?

The other one I just hate is the perfectionist that has paid for a service, electrical, shits over the bill 'cause you come right away(extra cost and all) and when the device works according to the manufacture, they call and say it dosen't work like they want it to and call me back over and over and over again! Which the company eats up in profit for me going back to explain the same thing I originally explained in the first place? DUH!

 

[Belilica]

God, I hate Wal-Mart.

LOL

I work in the Portrait Studio there... I have to deal with shit like that every day...

One of the most memorable things in Customer service was this lady came in, without an appointment, with 11 kids, all under 12 years old. We attempted the shoot, and it was going ok with posing and stuff, then she started saying I was doing it wrong and tried to set things up "her way". While she was fucking around, the youngest one started screaming, one of the other ladies went to the McDonalds and got him pop (he was one and a half...) which he spilled all over the carpet. Afterwards, he got angry and freaked, freaking out the other 2 that were under 2 years. She started telling me it was my fault after I explained that after an hour, I have to cancel the session. She got in my face, literally, and started asking me why I was mad, and called me all sorts of colourful things. She demanded my district manager's phone number to complain. Smiling, I gave it to her. She never called.

There was also a couple with 1 y.o. twins that were 35 mins late for their appt, missing it completely. He used the excuse that it takes time to get twins ready. Meanwhile, I'm a single mom and at the time, my son was 1. I can do it all by myself and still manage to make it to appointments on time, while relying on public transit. He had his wife to help him out, and a car to get him places. Give me a fucking break.

 

[lost]

if you work in customer service, an attitude is the WRONG thing to have on that kind of job. Showing it anway.

Just MY observation.

I was always afraid I'd get fired the day before I started my period. I can be so bitchy.

 

[Samuari]

Not me directly, but I got into a "tussle" with an old lady in Wal-Mart a few weeks back. My fault for going in a fuggin Wal-Mart, but anyway...

She & I were in the garden area with a couple other customers and the old man who was working the department. So, I hear her start to raise her voice at him. Apparently, she had put a few plants in a buggy and then went off to shop for other things, and while she was gone the old man unwittingly put the plants back on the shelf. It was almost closing time, so he was just doing his job.

I ignored it for a second, but was walking right by when her bitching escalated through to "Goddammit, why would you pick up my plants? Now I have to go get them all over again. I just had surgery on my back, and if someone doesn't get my plants back in my buggy, I'm going to sue Wal-Mart!"

So, I said "Lady, be quiet."

She flipped. Started yelling at me to mind my own business. I explained (without profanity, surprisingly enough) that this man's honest mistake didn't entitle her to money, or even a right to chew him out. She mumbled something and went back to directing the old man to her plants.

On the way out, she caught me again and started telling me I shouldn't stick my nose in her business. The old guy looked like he wanted to go hide. I said "Ma'am, you're embarassing yourself." Walked out with a lot of old lady cussing aimed at me.

God, I hate Wal-Mart.

Wait, you hate Wal~Mart because we let idots shop there?

 

[Eagle70]

I work in a small grocery store near my house...i jockey a deli, but on occasion, they use me in the "box", as we call it..the service desk, pretty much.

A woman came in the other day, and, as i was working in the box, she knocked on the window, i opened it. She asks me if we sell lottery tickets. i say, no, sorry, but the 7-11 across the street does. she goes "no, that impossible, i bought one here the other day, of course you do" "ma'am, i've worked her for close to 5 years, we've NEVER sold lottery tickets". She got all pissed off, started screaming at me, calling me a lier...wouldnt even believe the manager...she thought we were playing some evil trick on her...ugh, i hate people.

 

[Cibo]

*is in his work clothes, color and all including a walkie that my coworkers use that everyone can here*

Excuse me...do you work here?


DOES IT LOOK LIKE I DO YOU STUPID DIPSHIT?!