I need help please?

[intrigued]

I just formatted my hard drive a few days ago, and am in the process of reloading software, such as my IBM PC Cam. The first attempt gave me an error message once I opened the cam that basically said it wasn't going to operate for me. I decided to uninstall and reinstall. The uninstall worked fine, but during the reinstall, I rec'd an IE "illegal operation, you will be shut down" type message and now I can't get it to uninstall. I went into add/remove files and tried to remove it there, but rec'd this message: "The logfile is not valid or the data is corrupted. Uninstallation will not continue."
Since I know about System File Check (restores corrupted failes), I tried that. I have a quick question...do I click that I want it to restore the file that is corrupted from my floppy start up, or my Windows CD start up?

Thanks very much!

 

[intrigued]

I decided to go ahead and try on my own, and every location I choose is wrong. Where could it be? The file is: Is.uninstal.exe

 

[Eagle70]

I wish i could help out beautiful one, i thought i was somewhat of a computer know-it-all, but that sounds too much like a tech. question for me...i'm sorry Intrigued

 

[intrigued]

I wish i could help out beautiful one, i thought i was somewhat of a computer know-it-all, but that sounds too much like a tech. question for me...i'm sorry Intrigued

Thats OK, its enough that you'd like to.

It wouldn't bother me so much if it would let me reinstall the cam, but you have to remove it before you can reinstall it.

 

[Carnus]

Thats OK, its enough that you'd like to.

It wouldn't bother me so much if it would let me reinstall the cam, but you have to remove it before you can reinstall it.

You may not be using the right driver for it, IBM actually doesn't make the camera (suprise) but support for it (and the drivers that will reinstall it easily) are available from [url]http://www.cameratechsupport.com/ibm/ [/URL]

Patrick

 

[intrigued]

You may not be using the right driver for it, IBM actually doesn't make the camera (suprise) but support for it (and the drivers that will reinstall it easily) are available from [url]http://www.cameratechsupport.com/ibm/ [/URL]

Patrick

LOL, they don't make the cam???

Thank you very much, I'll check it out.

 

[Carnus]

LOL, they don't make the cam???

Thank you very much, I'll check it out.

hehe,,IBM actually makes very very few things. Their big focus in to sell their services and hire out the rest. They own on the largest helpdesk/support providers in the US and all of the people on the phones are subcontractors even heheh. Hope that works, if not let me know what happens

Patrick

and if it does maybe youcould let me see you sometime hehehehehehe

 

[intrigued]

hehe,,IBM actually makes very very few things. Their big focus in to sell their services and hire out the rest. They own on the largest helpdesk/support providers in the US and all of the people on the phones are subcontractors even heheh. Hope that works, if not let me know what happens

Patrick

and if it does maybe youcould let me see you sometime hehehehehehe

Ahh, I see.

I've already been there, I went the first time I installed the cam and read their troubleshooting tip for the error it gave. I did what it said to do (which btw, made absolutely NO sense) and the thing it said to fix was already correct. On that page, it doesn't even give a way to ontact them, or look any further.
My error was this:"There is no common media type between these pins". I can sure pick them, huh?
I have no idea what to do. I completed the system file check and it found no corrupted files, yet I still can't remove the cam because it says the uninstall file is not valid or is corrupted.

sigh......

Oh, I do have two threads here with lots of pics....

Thanks again.

 

[hotstik69]

Sure wish I could help you with this one sweetie. Why on earth did you format your hard drive?

 

[intrigued]

Sure wish I could help you with this one sweetie. Why on earth did you format your hard drive?

It crashed.

I'll just have to try another cam, I suppose. I don't know.

 

[Carnus]

I found a reference to that error on a website actually. It is not your camera, it is your video card driver. I would reinstall the video card driver for your video card from the manufacturer and see if that takes care of it. Basically your video driver won't let the camera software overlay the image on the screen is why you get it.

Let me know

Patrick

 

[intrigued]

I found a reference to that error on a website actually. It is not your camera, it is your video card driver. I would reinstall the video card driver for your video card from the manufacturer and see if that takes care of it. Basically your video driver won't let the camera software overlay the image on the screen is why you get it.

Let me know

Patrick

As much as I've learned in the last week, I didn't learn anything about any video card!
Could you just tell me how to go about doing the above? It'd be a lot easier, lol.

Thank you, I appreciate your help.

 

[Carnus]

As much as I've learned in the last week, I didn't learn anything about any video card!
Could you just tell me how to go about doing the above? It'd be a lot easier, lol.

Thank you, I appreciate your help.

Go to the website for the maker of your video card, you should be able to tell who makes it by right clicking anywhere on your screen not over an icon and go to properties and then the advanced button, anyway. Go to their website and download the latest drivers for the version of windows you are using, such as 2000, ME, 98 or XP, then follow the instructions with the download to install the driver and you should be in great shape.

Patrick

 

[intrigued]

Go to the website for the maker of your video card, you should be able to tell who makes it by right clicking anywhere on your screen not over an icon and go to properties and then the advanced button, anyway. Go to their website and download the latest drivers for the version of windows you are using, such as 2000, ME, 98 or XP, then follow the instructions with the download to install the driver and you should be in great shape.

Patrick

Thank you! I'll try it in a bit, when I can think clearly. First though, what do I do about the fact that I can't uninstall it, as mentioned above? I was so frustrated yesterday that I went ahead and reinstalled it without uninstalling and though it replaced certain components and said it was installed, it gave me the same error and a new one, too.
Maybe I can just remove the files manually? If so, do you know how to do that?

 

[Carnus]

You can remove it manually, but it is rather complex as you have to delete registry entries (not for the faint of heart) as well as files. If by changing your video drivers you can't get it i would say it is time to take it to a proffesional, you will have a lot less frustration I promise you.


Patrick

 

[ArtifexLignorum]

Tossin stuff

You seem to be in a thorny thicket. It may take a few false starts to make good on the project. So some patience will be necessary.

With that said, try this:

Go to your control panel, open the "system" icon. Go to the device manager tab there. Find your camera, delete it.

Your computer will then want to reboot. Let it. When it starts back up again, it will likely attempt to reinstall the camera for you. Feed it the new software as it asks for it.

This suggestion has nothing to do with your video board. That may be a seperate, confusing issue.

good luck