Here’s How Well Obamacare’s Customer-Service Live Chat Works

[Busybody]

Here’s How Well Obamacare’s Customer-Service Live Chat Works

--------------------------------------------------------------------------------

Here’s How Well Obamacare’s Customer-Service Live Chat Works



John Dickerson of Slate recently reported on a woman from Pennsylvania who has (unsuccessfully) attempted to sign up for coverage under the Affordable Care Act.

After logging on when the exchanges began at 8 a.m. on October 1, she immediately ran into problems. The site failed to record her information correctly and she could not alter the incorrect information it’d recorded, so “Alice” went to the website’s customer-service online chat. Here’s what happened:


[4:09:56 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[4:09:59 pm]: Please be patient while we’re helping other people.
[4:10:30 pm]: Please be patient while we’re helping other people.
[4:11:00 pm]: Please be patient while we’re helping other people.
[4:11:31 pm]: Please be patient while we’re helping other people.
[4:12:02 pm]: Please be patient while we’re helping other people.
[4:12:32 pm]: Please be patient while we’re helping other people.
[4:13:03 pm]: Please be patient while we’re helping other people.
[4:13:33 pm]: Please be patient while we’re helping other people.
[4:14:03 pm]: Please be patient while we’re helping other people.
[4:14:34 pm]: Please be patient while we’re helping other people.
[4:15:04 pm]: Please be patient while we’re helping other people.
[4:15:35 pm]: Please be patient while we’re helping other people.
[4:16:06 pm]: Please be patient while we’re helping other people.
[4:16:37 pm]: Please be patient while we’re helping other people.
[4:17:07 pm]: Please be patient while we’re helping other people.
[4:17:37 pm]: Please be patient while we’re helping other people.
[4:18:08 pm]: Please be patient while we’re helping other people.
[4:18:38 pm]: Please be patient while we’re helping other people.
[4:19:09 pm]: Please be patient while we’re helping other people.
[4:19:40 pm]: Please be patient while we’re helping other people.
[4:20:10 pm]: Please be patient while we’re helping other people.
[4:20:41 pm]: Please be patient while we’re helping other people.
[4:21:11 pm]: Please be patient while we’re helping other people.
[4:21:42 pm]: Please be patient while we’re helping other people.
[4:22:12 pm]: Please be patient while we’re helping other people.
[4:22:43 pm]: Please be patient while we’re helping other people.
[4:23:14 pm]: Please be patient while we’re helping other people.
[4:23:45 pm]: Please be patient while we’re helping other people.
[4:24:15 pm]: Please be patient while we’re helping other people.
[4:24:46 pm]: Please be patient while we’re helping other people.
[4:25:15 pm]: Please be patient while we’re helping other people.
[4:25:46 pm]: Please be patient while we’re helping other people.
[4:26:17 pm]: Please be patient while we’re helping other people.
[4:26:47 pm]: Please be patient while we’re helping other people.
[4:27:19 pm]: Please be patient while we’re helping other people.
[4:27:49 pm]: Please be patient while we’re helping other people.
[4:28:19 pm]: Please be patient while we’re helping other people.
[4:28:49 pm]: Please be patient while we’re helping other people.
[4:29:20 pm]: Please be patient while we’re helping other people.
[4:29:50 pm]: Please be patient while we’re helping other people.
[4:30:27 pm]: Welcome! You’re now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is PGSTX0534. To protect your privacy, please don’t provide any personal information, like Social Security Number, or any other sensitive medical or personal information.

[4:30:51 pm]: PGSTX0534
Hello, how may I help you today?

[4:31:12 pm]: Alice
My information is not recording correctly in the summary of my application

[4:31:35 pm]: Alice
I have tried to edit it multiple times and it is still wrong

[4:32:21 pm]: PGSTX0534
Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. We’ll continue working to improve the site so you can get covered

[4:32:40 pm]: Alice
what does that mean?

[4:32:52 pm]: Alice
It says my application is “in Progress”

[4:33:12 pm]: Alice
Does that mean it is not completed and I can continue to try to edit it?

[4:33:55 pm]: Alice
Hello??

[4:34:14 pm]: PGSTX0534
Thank you. One moment please while I look that up.

[4:36:19 pm]: PGSTX0534
The only way we can see your application is you will have to call The Health Insurance Marketplace Call Center at 1-800-318-2596. We are open 24 hours a day, 7 days a week to assist you.

[4:36:47 pm]: Alice
What does the Chat Service do then?

She never received a response to her last question

 

[Aquagal]

Here’s How Well Obamacare’s Customer-Service Live Chat Works

--------------------------------------------------------------------------------

Here’s How Well Obamacare’s Customer-Service Live Chat Works



John Dickerson of Slate recently reported on a woman from Pennsylvania who has (unsuccessfully) attempted to sign up for coverage under the Affordable Care Act.

After logging on when the exchanges began at 8 a.m. on October 1, she immediately ran into problems. The site failed to record her information correctly and she could not alter the incorrect information it’d recorded, so “Alice” went to the website’s customer-service online chat. Here’s what happened:


[4:09:56 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[4:09:59 pm]: Please be patient while we’re helping other people.
[4:10:30 pm]: Please be patient while we’re helping other people.
[4:11:00 pm]: Please be patient while we’re helping other people.
[4:11:31 pm]: Please be patient while we’re helping other people.
[4:12:02 pm]: Please be patient while we’re helping other people.
[4:12:32 pm]: Please be patient while we’re helping other people.
[4:13:03 pm]: Please be patient while we’re helping other people.
[4:13:33 pm]: Please be patient while we’re helping other people.
[4:14:03 pm]: Please be patient while we’re helping other people.
[4:14:34 pm]: Please be patient while we’re helping other people.
[4:15:04 pm]: Please be patient while we’re helping other people.
[4:15:35 pm]: Please be patient while we’re helping other people.
[4:16:06 pm]: Please be patient while we’re helping other people.
[4:16:37 pm]: Please be patient while we’re helping other people.
[4:17:07 pm]: Please be patient while we’re helping other people.
[4:17:37 pm]: Please be patient while we’re helping other people.
[4:18:08 pm]: Please be patient while we’re helping other people.
[4:18:38 pm]: Please be patient while we’re helping other people.
[4:19:09 pm]: Please be patient while we’re helping other people.
[4:19:40 pm]: Please be patient while we’re helping other people.
[4:20:10 pm]: Please be patient while we’re helping other people.
[4:20:41 pm]: Please be patient while we’re helping other people.
[4:21:11 pm]: Please be patient while we’re helping other people.
[4:21:42 pm]: Please be patient while we’re helping other people.
[4:22:12 pm]: Please be patient while we’re helping other people.
[4:22:43 pm]: Please be patient while we’re helping other people.
[4:23:14 pm]: Please be patient while we’re helping other people.
[4:23:45 pm]: Please be patient while we’re helping other people.
[4:24:15 pm]: Please be patient while we’re helping other people.
[4:24:46 pm]: Please be patient while we’re helping other people.
[4:25:15 pm]: Please be patient while we’re helping other people.
[4:25:46 pm]: Please be patient while we’re helping other people.
[4:26:17 pm]: Please be patient while we’re helping other people.
[4:26:47 pm]: Please be patient while we’re helping other people.
[4:27:19 pm]: Please be patient while we’re helping other people.
[4:27:49 pm]: Please be patient while we’re helping other people.
[4:28:19 pm]: Please be patient while we’re helping other people.
[4:28:49 pm]: Please be patient while we’re helping other people.
[4:29:20 pm]: Please be patient while we’re helping other people.
[4:29:50 pm]: Please be patient while we’re helping other people.
[4:30:27 pm]: Welcome! You’re now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is PGSTX0534. To protect your privacy, please don’t provide any personal information, like Social Security Number, or any other sensitive medical or personal information.

[4:30:51 pm]: PGSTX0534
Hello, how may I help you today?

[4:31:12 pm]: Alice
My information is not recording correctly in the summary of my application

[4:31:35 pm]: Alice
I have tried to edit it multiple times and it is still wrong

[4:32:21 pm]: PGSTX0534
Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. We’ll continue working to improve the site so you can get covered

[4:32:40 pm]: Alice
what does that mean?

[4:32:52 pm]: Alice
It says my application is “in Progress”

[4:33:12 pm]: Alice
Does that mean it is not completed and I can continue to try to edit it?

[4:33:55 pm]: Alice
Hello??

[4:34:14 pm]: PGSTX0534
Thank you. One moment please while I look that up.

[4:36:19 pm]: PGSTX0534
The only way we can see your application is you will have to call The Health Insurance Marketplace Call Center at 1-800-318-2596. We are open 24 hours a day, 7 days a week to assist you.

[4:36:47 pm]: Alice
What does the Chat Service do then?

She never received a response to her last question

Maybe she can get some cyber sex next time?

 

[subdued_passion]

It's 'Navratri'. The chat centre agent must've gone to play 'dandia'.

 

[Busybody]

AG, call me on SKPE.......do me.........I needa hot broad, after talking with SUB DUDE

 

[Aquagal]

AG, call me on SKPE.......do me.........I needa hot broad, after talking with SUB DUDE

No can do.

Maybe you're not dark enough for her.

Hey dee 'dued!

 

[subdued_passion]

AG, call me on SKPE.......do me.........I needa hot broad, after talking with SUB DUDE

You wish you'd gotten a chance to speak to SUB DUDE! You'd have gotten pointers on how to get the ladies gushing.

No can do.


Maybe you're not dark enough for her.

Hey dee 'dued!

Hey AG!

 

[Busybody]

No can do.

!

I never get nuthin from you

 

[Busybody]

You wish you'd gotten a chance to speak to SUB DUDE! You'd have gotten pointers on how to get the ladies gushing.
!

I know how to do it!


I fill em with WATER

and THEY GUSH

 

[Busybody]

Waiting AG

 

[Aquagal]

I never get nuthin from you

As if! You get my fabulous posts.

 

[Busybody]

As if! You get my fabulous posts.