What level of customer service do you...

[Chantilyvamp]

demand!

Over this last weekend I have been getting really upset over the customer service offered in places that we have gone and even the rudeness of customers.

First was a very large well known toy store. We go in to look at bikes for kiddie. To start with there was a couple with their child looking at bikes as well. Did they pick out one bike and move to the side to try it. Hell no! The spread out all in front of the bikes so no one could get near them to look. Did us saying we couldn't look at them spur them on. Nope they just spread out more so we finally pushed in.

Then I am looking at a bike and have kiddie on the bike seeing how well she fits. Take her off briefly and said fucking demon child from the other family hops on our bike and tries to take off with me holding the damn handle.

So yes we were in a bit of a pissy harassed mood when we get to the counter to pay for the bike and to buy some other gifts for kids birthday in september. They lady checking us out says not a word and had i not have pushed my gold points card at her she wouldn't have even bothered to ask for it. Then we are sacking the stuff up cos she didn't bother to ask if they could help and she starts checking someone else out and shoving there stuff down with us. By this point I am pretty much to boiling level. Then we get the pleasure of taking the ticket to the window to get someone to go get the bike for us. Can the hubby get someones attention. Hell no, they are basically walking past people trying not to make eye contact. He got a hold of one finally and we got the bike. At this point we pretty much said the hell with anything else we needed to do and went home.

And then today I was told the windshield people would be here in the morning to replace my windshield and they show up after 12 noon. In my eyes that is not fucking morning and I wasted half a day sitting here waiting on them with no phone call. So when I called I did loose my temper a bit enough to let them know they did not show up when they said and that I hadn't received a phone call. All they said back was 'well they are on there way.' No apologies or anything.

In my defence I have worked a long time in customer service backgrounds and the level of service the last few days is horrific. Even basic common courtesy would tell you that if you work in a store to at least say have a nice day, thanks for shopping with us etc etc. You do not hog the entire damn aisle like you are the only people shopping. You keep control of your children in the bloody store and you damn well better call if you are going to be late!!!

Is it really to much to ask to be treated with respect? Are my expectations to high for today's customer service and just other shoppers in general? Is it worng of me to want other children to have patience and respect for other people?

 

[Adi87]

I would demand the same respect and level of attention that you wanted...

 

[rgraham666]

When fish goes rotten, the head stinks first.

If the employees are incompetent and uncaring you can bet the management is worse.

Why is that? It's the abstract nature of modern business. Customers are just numbers on a spreadsheet, something to be manipulated. They'll always be there so how they are treated doesn't really matter.

Plus things like courtesy and customer satisfaction can't be properly measured. Which causes these things to be ignored by the supremely rational people that now run out businesses.

OK, rant of the day is done.

 

[3113]

demand!

Sorry for your shit day, and I sure would have said more to those assholes with the kid than you did.

My parents were very demanding and if service wasn't up to what they wanted, exactly, they would fly into a rage. My father's favorite saying is still "the squeaky wheel gets the grease"--but I was (and still am) always so appalled and embarrassed by this behavior that I now tend to demand things less vocally and aggressively than I should.

Then again, I've learned from my husband that saying "please" and "Thank you" to service people, smiling at them, engaging them, actually gets you more than my parents ever got by making such a god-awful and very public fuss. Human beings like to be treated like human beings and if you're friendly to them they'll often go out of their way to be helpful.

Still, there is a point where my upbringing will out. I remember quite clearly the time that a car salesman tried the usual car saleman shit on me. Price was agreed upon after a lot of hastling and we got handed to a guy who tried to tack on more. I never raised my voice, but I transformed into the demon goddess Kali, quietly informing the offending mortal that price was set and if he and his bosses didn't get on the same page now, they were not only going to lose a sale but their livers. He was very quick about fixing the "error" in price and getting the paperwork done after that.

 

[Foxee Browne]

I agree that please and thank you will get many more results from customer service than grumping at them. Last time I used please and thank you I got a very odd result, the store was almost closing and the cashier looks at me oddly and says "you are the first person to say that today." How sad is that, poor woman.

As for rude shoppers, excuse me usually emabarress them enough to move. If not, I repeat it and budge in. If the parents have no manners, how can the children be expected to have them?

I hate when you wait around for service people, and they show up late or not at all, it's inconsiderate and rude. That is when said service gets cancelled, no reason need be given and someone else with better service hired. Sometimes the loss of the business speaks much louder than anger.

 

[Guest]

I agree that please and thank you will get many more results from customer service than grumping at them. Last time I used please and thank you I got a very odd result, the store was almost closing and the cashier looks at me oddly and says "you are the first person to say that today." How sad is that, poor woman.

As a former, but long time retail person, I know this to be true.

The experience I and loved though, was getting to the airport to find my flight to Newark had been cancelled. I stood patiently in line. This was before cell phones.

Ahead of me, was a party of two couples. One guy went off to the phones, and came back to say he'd gotten reservations on a flight for them to JFK. "Fuck these people, that flight will be full by the time they get through this line."

I got to the front finally, closed my paperbook, smiled at the woman, and said, "You must be having a rotten day. I at least, am not going to yell at you."

I got on the flght to JFK, a breakfast voucher, and a $100 coupon for a future flight, and told about they'd have a bus to take us to Newark from JFK for free.

On the plane, I overheard the the guy from line, "I understand everyone who waited in that line got breakfast coupons and flight certficates. As soon as we land, I'm going to go to customer service and demand the same."

As I sailed out of JFK for the free ride to Newark, I saw him standing in line at customer service. I probably should have told him about the free bus ride. Bad me.

 

[Chantilyvamp]

Well to be honest in good ole fashion of mine I didnt grump at the store staff at all until after the fact when they were pushing the other peoples shopping down with ours. I'm usually over polite and I always try to smile at them even if I am pissed to no end. Its a bad habbit that I have of being nice far too long.

This woman just couldnt even be bothered to make any effort. She didnt even blink when i said rather loudly so she would hear that the least she could do was wait until we had our shopping bagged before sending the other peoples stuff through into our pile. She just kept right on scanning and ignoring the people whos stuff she was scanning.

*shrugs* And in the end with the rude customers after several excuse mes etc we did barge right in. My ass is good for shoving people out of the way if needed

 

[Foxee Browne]

Hi Ted

I don't think that's bad at all, if he had taken the time to listen and be polite ... he would have known about the ride now would'nt he?

 

[MagicaPractica]

I worked with a retail chain through my college years and one thing that was constantly emphasized was good customer service. We were the best at it. We didn't have the lowest prices but we went out of our way to provide good customer service and it kept people coming back. Unfortunately, when the man who owned the chain decided to retire, he closed it instead of selling it. Perhaps he couldn't stand to see us go the way of other stores, I don't know. But when I mention that I worked for that company people still say, "Oh, I loved ____!"

I do shake my head nowadays at all the poor customer service I see. It's so sad to me when we could all be taking a moment to make each other's day a little better.

I also try to give people the benefit of the doubt though because I know one local food store employs people to bag and such that could not get jobs elsewhere due to a lack of mental faculties. They may not look it at first glance but if I pay attention I can catch something that tells me if there is something not quite connecting in the brain. So I bite my tongue and pray nothing gets truly hurt as they are bagging, smile and thank them.

As for other customers, this is why I hate shopping at Walmart. I've never experienced such rude customers as there. Well, that's not the only reason I don't like Walmart but it makes the shopping experience very unpleasant.

 

[Foxee Browne]

Well to be honest in good ole fashion of mine I didnt grump at the store staff at all until after the fact when they were pushing the other peoples shopping down with ours. I'm usually over polite and I always try to smile at them even if I am pissed to no end. Its a bad habbit that I have of being nice far too long.

This woman just couldnt even be bothered to make any effort. She didnt even blink when i said rather loudly so she would hear that the least she could do was wait until we had our shopping bagged before sending the other peoples stuff through into our pile. She just kept right on scanning and ignoring the people whos stuff she was scanning.

*shrugs* And in the end with the rude customers after several excuse mes etc we did barge right in. My ass is good for shoving people out of the way if needed

That is sad, and I highly doubt I would return there ever again. Sometimes paying a little more for something in pleasant atmosphere is worth it.

 

[Chantilyvamp]

That is sad, and I highly doubt I would return there ever again. Sometimes paying a little more for something in pleasant atmosphere is worth it.

well bad thing is the store is near 45-50 minutes from us. Only other option is to try in the opposite direction about the same amount of time or just chance it and order the bikes online which isnt a good option.

 

[Guest]

Sometimes paying a little more for something in pleasant atmosphere is worth it.

Then there's the ones who want Wal-Mart prices, and Nordstrom's service.

Hi Ted

I don't think that's bad at all, if he had taken the time to listen and be polite ... he would have known about the ride now would'nt he?

Indeed. I didn't feel bad. Smug, actually.




When I was in retail, for a place that bent over backward for customer service. You'd get situations like : "This product doesn't satisfy me anymore. I want a new one for free. And I don't have the original box. I threw that away ten years ago."
And we'd give them a new product, and ten years later, they'd be back!

There were people then went beyond wanting customer service, and wanted all they could get for free. Now, with computers, some companies track the levels of customer service you demand. Best Buy is one. They track your returns, whether you only buy on sales, if you ever buy maintenance etc. Based on that, companies can take action for example, stop sending you sale flyers, and in could-go-either-way customer service situations, decide against you based on your past transactions.

Tracking frequent, abusive resturns seems okay, but tracking whether you only buy on sales, that they freely offer and promote, seems unfair.

 

[Frank Noir]

When fish goes rotten, the head stinks first.

If the employees are incompetent and uncaring you can bet the management is worse.

Why is that? It's the abstract nature of modern business. Customers are just numbers on a spreadsheet, something to be manipulated. They'll always be there so how they are treated doesn't really matter.

Plus things like courtesy and customer satisfaction can't be properly measured. Which causes these things to be ignored by the supremely rational people that now run out businesses.

OK, rant of the day is done.

Yeah, what he said.

Unfortunately, people vote with their money. As long as there are customers willing to accept bad treatment in exchange for cheap prices, this thing goes on.

Lately, I've switched banks, computer hardware store and telephone/ISP company based on customer service. (Which, in fact, hasn't cost me more money...)

 

[EmeraldKitten]

Customer service sucks damn near everywhere ya go. That's why, when I find a nice cashier, and awesome waiter, etc, I'm so excited! lol.
I've never been one to yell at people. I worked at McD's for almost 6 years, and I know that a job can suck. But I was never nasty to the customers. I was a manager and I took a beating from the customers for every and anything. Therefore, in a restaurant, I don't get pissy. Aggravated, yes, sometimes, but I know that they might be short-staffed or whatever the case may be.
However, lol, my boyfriend and his dad are a little.. touchy. And they can get wound up pretty easy. We'd all went out to eat for Father's Day to Red Robin. His dad ordered one of the Onion ring thingies, and the waiter informed us they were out. Okay, no big deal. About 10 minutes later, another waiter came out to a table next to us and handed them a rack of the rings. When our waiter came out, his dad said, jokingly, "I thought you guys didn't have onion rings."
This waiter really put his hand down on the table, leaned forward and said, "Look, I didn't think we had any. That's not my fault." Up until then, dad was smirking, playing a fun little game. I watched his face go slack, and asked to speak to the manager.
They sent out a little manager in training, who had no idea how to resolve the issue. The issue wasnt the onion rings, it was the waiters attitude about it.
Dad then asked for a real manager. This manager was awesome. Dad wasn't bitching to get anything, he just wanted the manager to know about his waiter and MIT's attitude. We walked outta there with an almost $80 meal for free, plus a complimentary card for the next time.
~*~

Last week, my boyfriend and I were at Walmart, and there were two kids running amuck. I know of at least 6 times we could have kidnapped them, and there was no mom to be found. Towards the check out lanes, we finally saw them with their mother. But she wasnt paying any attention to them. She ended up in line behind us, and the kids were no where to be found. We're talking a 3 and 5 year old.
Watch your damn kids!

The chick that works the customer service desk at Walmart is a worthless bitch. She's never friendly, just stands there and chomps her gum. Granted, if I had her job I probably wouldn't be either, lol.
But last week when we were there, she was extra not-helpful. I'd bought the Sims 2 Seasons expansion pack. I threw away the recepit. It was a faulty game. So I called the store, and explained the situation to the woman I talked to. I couldn't just take it back, I had to do an even exchange, which was fine, because that's what I wanted.
So that evening when we get there, the not-helpful chick is working. I wait in line, tell her the deal, and she says "Do ya have the recepit?" I'd just told her I didn't, but I again say no. She tells me to go get another copy and come back.
So I do, I wait in line for 15 minutes, then I get up there and she asks if I have my driver's liscence. "It's in my purse." In the cart, with my boyfriend, on the other side of the store. She shoves the games away and says, "I can't do it without it." So I go get it. Come back. Stand in line some more. Finally, she's exchanging the game, and I'm signing the slip, and she yells- right in my face, mind you- at the manager standing behind me by the check out lines, "AM I gonna get a lunch today!?"
I looked up, and before I could stop myself I said, "Not with that attitude." She just glared at me.
I'm so gonna call that store and bitch about her. Every single time I go in there and she's rude.
Prices go up, and service goes down. It's the name of the game I guess.

"The more people I meet, the more I like my cat."

 

[R. Richard]

If a person encounters bad customer service in a face to face situation, there are things that can be done. Particularly there are things that can be done if the customer has very fast hands and knows how to use them. I have the fastest hands of anyone I have ever encountered and I know the kung-fu vital spots. I rarely have a lot of trouble with face to face customer service.

The problem I have is with telephone customer service. I have spent many an hour trying to talk to some idiot who doesn't speak understandable Anerican and has a bad attitude.

Most of the off-shore customer service operations I deal with don't have people who speak understandable American. If the people who run the operation would get someone who is not from the offshore country to listen to the gibberish that oozes out of the telephone speaker, they would perhaps understand the problem. If the people who run the operation would get someone who understands a technical problem to listen to the insanity that their 'service technicians' offer, perhaps they would fire the current idiots and hire some competent people.

The real cure is to get a panel of people certified to conduct a sanity hearing. Then have the ass holes who hire the semi-American speakers try to explain what is being said. If said ass holes fail, they go into a rubber room until they can get professional help. If they succeed, they are prosecuted for conspiracy. Then, the same ass holes get to try to follow the 'customer service' idiot's advice. When the advice fails, they go into a rubber room until they can get professional help. Electroshock therapy works very well in the type of situation I have described.

Sorry for the rant, but one of my hot buttons got pushed.

 

[3113]

I suppose, as we're complaining, there should be an "other side" complaint which is, simply, that while I want service folk attentive, friendly and helpful, I'm not into overly attentive. My nearest grocery store was remodeled (terrible job, actually) and they're competing against a lot of other stores now, most of them either megastores or upscale and expensive. They're handicapped in this game because they're a pretty small store and they just can't have all the megastores have, nor the quality of meat/produce/exotic goods that the upscale stores have.

So, when they re-opened, they instituted a policy of customer service. Every time you walk down an aisle someone stocking shelves, "Need any help? Finding everything?" Which is very nice, but it gets tiring. Especially as if I can't find something it's usually because they don't carry it

 

[cloudy]

When I was in retail, for a place that bent over backward for customer service. You'd get situations like : "This product doesn't satisfy me anymore. I want a new one for free. And I don't have the original box. I threw that away ten years ago."
And we'd give them a new product, and ten years later, they'd be back!

Did you work for JCPenney? I have stories....

 

[Fallenfromgrace]

I have worked in retail for 3 years, both as a sales assistant and as a shift supervisor.

Whenever i purchase something, i MAKE A POINT of saying 'thank you' and often say 'have a good day'. Sometimes i try to make a light conversation as i am being checked out, and this often gets a smile and some extra courtesy.

I think it really helps when a customer takes the time to strike up conversation too, though, you know, it really makes the person who is serving like their job a little, if they didnt like it already. You know, someone cares enough to talk to you as though you are human, not a robot.

But of course there are times ive been served by someone i wanted to slap.

As someone who works in retail, i more often than not make a comment about the purchase, ''aww, that's a really sweet outfit, is it for you?'' (said to a child with whoever is purchasing) which almost always gets a shy response from the kid and a doting look and smile from the parent. Or ''are these for a holiday?'' and there is never an occasion where the conversation hasnt continued to finding out where the person is going and i ALWAYS wish them a pleasant getaway.

I've been told on many occasions that my customer service is very good, ive had customers asking to speak to my manager to express their positive views about my service, ive had it mentioned to me by managers as they observe. I apparently go out of my way to help, and mingle around the shop asking 'can i help at all?' without being forceful. It is after all my job.

Of course there are times when i just cant give a damn, but thats not often, and is usally only bcause of associated working envorinment issues, not customers.

My issue in retail at the moment, is NOT customers, or BEING a customer, it is colleagues/ management.

Neways, the point is, yes you are very much entitled to good customer service. It should be understood that there are bad days and good days, and like every other person on the planet, sometimes a bad mood cant be hidden. There are times when as a supervisor you have to deal with a difficult customer, and that should be done with respect and regard.

 

[SeaCat]

Recently I went to what many here call the Death Star of stores. Wal-Mart. My wife decided that she wanted to get me a smoker they had on sale. We loaded the box into the cart and hauled it up front where we paid for it.

Getting it to the car it got soaked. It was raining like you only see in the Southern U.S. By the time I had carried it onto the patio the box was falling apart.

Well I opened what was left of the box and started looking the smoker over. It was damned near destroyed. One side was crushed and pieces were missing. I spent the next couple of hours on the phone, until I was hooked up with a manager. He told me to bring it in and to call him if there was a problem. (He gave me his personal Cell Number.)

I showed up with the smoker, minus box. They had a new one already put together waiting for me. (Hey it was a floor model but that was okay.) I loaded it into my car then went back into the store looking for that manager. He had already gone home.

When I got home I found inside the smoker two extra shelves.

I sent an E-Mail to Wal-Mart informing them of the assistance I had received from this manager. I gave them his name and the time he was on duty. (Not to mention the store number.) This guy had gone out of his way to make sure I got what I needed.

I too have worked with the public, hell I still do in a way. I understand about customer service just as I can understand about a cashier having a bad day. Then again I can also understand about the customers from hell.

Cat

 

[EmeraldKitten]

Sometimes customers are just as much of an asshole as the employees are.
I always try to be a good customer.
I'm not in retail, but being in the service industry- I'll get a customer every once in a while that just cracks me up, I love them, and I want them to come back everyday.
Then ya get the jerks that ruin the entire afternoon.

I'd cut this woman's hair, and we usually tell them if they have any problems, to give us a call within a couple days and we'll take care of it. (In the instance that people get something drastically different, or are trying a new cut, whatever.)
If the top is too long, call, come back in adn I'll cut it shorter.
This woman called, my boss put her on my book, and said that I didn't cut the top short enough, and she was coming back in. I couldn't place the lady's name, so I went back a few days in my book. Nothing. She'd come in two weeks before she called, saying it was too long. Well no shit, it's grown a quarter of an inch! lol.
People like that burn my ass.

If I really enjoy a customer, I tell them. If they really enjoy me, they tell me back.

The problem with the world is all the people that want something for nothing. They expect a free this or an extra that, because they feel it's what they've got coming to them.

Here in town, at a pizza place, I've had to wait a few times for a fextra minutes on my food. They always ask if I want a drink while I wait. Most people would jump on it. I never accept it. More than likely, I walked in a few minutes too early, and I don't think that warrants a drink. *shrugs*
Now, Saturday, when we went there and I got my food, and was done eating before my boyfriend's wings came out- that was ridiculous. And did anyone apologize? Nope. I think that's a little backwards, lol.


Oh~ and one more thing.
Why is it, that customers will seek you out in a heartbeat to bitch and moan about the lousy service, etc, but..
It's like asking for a kidney to get someone to admit the positive?
Is it because people like to complain? Or is it because good behaviour shouldn't need praise?

 

[JamesSD]

Is it really to much to ask to be treated with respect? Are my expectations to high for today's customer service and just other shoppers in general? Is it worng of me to want other children to have patience and respect for other people?

You've got a couple of issues here, that are somewhat separate. You can't really control the behavior of other customers, and there will always ben some bad eggs out there.

As for customer service, it sounds like you were shopping the middle of the day on a Saturday, maybe Sunday. Service is always going to be less than optimal on those days; not excusing it, but just pointing out that if you can avoid the crowds, even by shopping early or late in the day, you'll find the service will be far improved.

With regards to the poor service from the individual employees, you should complain to a supervisor. Again, the ideal time for this would be Monday or Tuesday during the day, as that is usually when the Store Manager is there, the person who has the most power and also cares the most about the store's overall reputation and bottom line. Unfortunately, it sounds like the store you were at has a poor manager if that kind of service exists. Your other option is to send an e-mail to the customer relations department of the Corporate office. Corporate offices take such complaints VERY seriously, and heads can roll over them if enough accumulate. If you have a vested interest in said store improving (i.e. it's close to you, you generally like the selection), it may be worth your trouble. Otherwise, just vote with your pocketbook, and take your money elsewhere.

 

[elsol]

I shop online.

 

[glynndah]

I was shopping at the Evil Empire this spring when tornado warnings were issued. We were all herded into the center of the store where 3 young clerks were sitting on the only seating, a bench, available in the designated area. There were older people among the customers as well as several department heads and managers walking around.

No one offered chairs to the customers. No one asked the girls to move. As a matter of fact they joked with the manager that they'd ran over and "snagged the good seats". When the warning was lifted, I left the store, without purchasing anything. That evening I got on the corporate website and told of the situation.

The next day I had an email waiting for me, a phone call later in the day and a promise that things would be different the next time and the girls would be talked to. I don't know if any of those things actually occured, but I hope it will be different the next time.

 

[Lee Chambers]

Still, there is a point where my upbringing will out. I remember quite clearly the time that a car salesman tried the usual car saleman shit on me. Price was agreed upon after a lot of hastling and we got handed to a guy who tried to tack on more. I never raised my voice, but I transformed into the demon goddess Kali, quietly informing the offending mortal that price was set and if he and his bosses didn't get on the same page now, they were not only going to lose a sale but their livers. He was very quick about fixing the "error" in price and getting the paperwork done after that.

Removal of livers...a little more subtle than pulling on the skull to remove the entire spine, but not as messy and perhaps a more prolonged, painful death.

I think we should team up someday to terrorize the ignorant sales masses and teach them the true meaning of fear.

 

[Lee Chambers]

demand!

Over this last weekend I have been getting really upset over the customer service offered in places that we have gone and even the rudeness of customers.

First was a very large well known toy store. We go in to look at bikes for kiddie. To start with there was a couple with their child looking at bikes as well. Did they pick out one bike and move to the side to try it. Hell no! The spread out all in front of the bikes so no one could get near them to look. Did us saying we couldn't look at them spur them on. Nope they just spread out more so we finally pushed in.

Then I am looking at a bike and have kiddie on the bike seeing how well she fits. Take her off briefly and said fucking demon child from the other family hops on our bike and tries to take off with me holding the damn handle.

So yes we were in a bit of a pissy harassed mood when we get to the counter to pay for the bike and to buy some other gifts for kids birthday in september. They lady checking us out says not a word and had i not have pushed my gold points card at her she wouldn't have even bothered to ask for it. Then we are sacking the stuff up cos she didn't bother to ask if they could help and she starts checking someone else out and shoving there stuff down with us. By this point I am pretty much to boiling level. Then we get the pleasure of taking the ticket to the window to get someone to go get the bike for us. Can the hubby get someones attention. Hell no, they are basically walking past people trying not to make eye contact. He got a hold of one finally and we got the bike. At this point we pretty much said the hell with anything else we needed to do and went home.

And then today I was told the windshield people would be here in the morning to replace my windshield and they show up after 12 noon. In my eyes that is not fucking morning and I wasted half a day sitting here waiting on them with no phone call. So when I called I did loose my temper a bit enough to let them know they did not show up when they said and that I hadn't received a phone call. All they said back was 'well they are on there way.' No apologies or anything.

In my defence I have worked a long time in customer service backgrounds and the level of service the last few days is horrific. Even basic common courtesy would tell you that if you work in a store to at least say have a nice day, thanks for shopping with us etc etc. You do not hog the entire damn aisle like you are the only people shopping. You keep control of your children in the bloody store and you damn well better call if you are going to be late!!!

Is it really to much to ask to be treated with respect? Are my expectations to high for today's customer service and just other shoppers in general? Is it worng of me to want other children to have patience and respect for other people?

I've worked at Palais Royal, Gateway Computers, Sears, Waldenbooks, and Target twice (once during the Christmas holiday).

In the end, it all comes down to where you're shopping and who you're dealing with. I've been on both ends of this bloody, well-worn beating stick and I can tell you it has contributed greatly to my continued hatred of the human race.

Some people have no problem working retail. They can give excellent customer service and be polite and friendly and all that. Most people who work retail, however, aren't made for that kind of thing. Retail workers catch more crap than the guy who empties out port-a-potties. They also get paid jack shit, they get raises once a year in the amount of twenty five cents or less. They get no benefits and there is no way in hell any of them are going to get any kind of overtime. It could be the day after Thanksgiving, you're assigned to work, and if you've managed to clock forty hours before the week is up, you'll be staying home the rest of that week.

I'm sorry you had a crap day. My advice? Start killing people. When the bodies start pilling up, people tend to listen. At least, that's what the voices told me.