Unanswered email / Text Rage

Emerson40

An evening spent dancing
Joined
Aug 27, 2012
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A short time ago a friend and I were having a discussion about technology, about how it has changed how we live, and the speed at which it changes and evolves. My friend commented that he felt disappointed in some of the technology, as it was supposed to make our lives easier, shorten our work week, and simplify things, but instead he works longer days, seems always connected (or tethered) to work and life outside of home and family life, and with data gathering, reporting, and the different ways this information is used, finds things far from simple.

I suggested to him that it wasn’t the technology that was causing him stress, but the way the technology was being used (abused).

Not so many years ago you could be out from the office and if someone called, a wee pink note was left on your desk with a message. You returned the call later that day, or even the next.
Not at home, a message could be left on an answering machine.

Then came pagers, handy devices that had some driving around with ashtrays full of coins and rainman-like knowledge of where payphones could be found throughout the city. The first tugging on the electronic leashes started here, when customers / colleagues started adding the -911 suffix in order to get a call back right away.

This expectation to reach somebody immediately only increased when mobile phones flooded the market. We all remember those times where someone called your mobile, left you message, and then they called you again in five minutes because, hey, they left you a message and you hadn’t called them back yet. Another yank on the electronic leash.

Fast forward to today and the leash has become fortified with email, Facetime, and texting (Why haven’t you replied back? I see you read the message).
I’ve hired a company a few times that has it written right into their employment agreement that the employees are expected to answer all calls that come in to their company-supplied phone, or return the call within 10 minutes.


I saw this article this morning and it reminded me of a few folks I know, including the friend who was disappointed and stressed with technology. Just last week he almost lost his mind when he had to wait almost an hour for a reply to his text regarding some fantasy sports league he participates in.

Article Snip - "The whole topic of what is the right amount of time and how long is it ok not to answer an email or text is an area where, as a society, we haven't set the rules yet because email and texts have been sprung on us so fast," says Terri Kurtzberg, an associate professor of management and global business at Rutgers University. "As the pace gets faster and we're getting used to more instant satisfaction, the feeling that we should receive an answer within 15 minutes is increasing."

Do you stress over not receiving immediate replies to texts and emails?

Do you expect you phone calls to be returned immediately? Perhaps just from some folks (kids, employees, spouse)?

You can see similar behaviour on message boards and forums, where users needlessly bump their own threads when they appear to be falling below the fold or on to the second page. You just know they are constantly refreshing to see if anyone is replying.

Has technology changed you where you now expect immediate results / gratification?



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    \  (´⌒  ⌒  ⌒ヾ   /
      (’⌒ ; ⌒   ::⌒  )
     (´     )     ::: ) /
  ☆─ (´⌒;:    ::⌒`) :;  )
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    / (    ゝ  ヾ 丶  ソ ─

Do you feel the rage inside?
 
Do you stress over not receiving immediate replies to texts and emails?

Do you expect you phone calls to be returned immediately?

You can see similar behaviour on message boards and forums,

You just know they are constantly refreshing to see if anyone is replying.

No.

No.

A day or two on hose items and then only if it's really important.

I do the third sometimes, but I don't bump for at least a day or more.
 
I believe in the old lady method that my great aunt taught me many years ago:

If it's important, they'll call back.
 


Very apropos!


I believe in the old lady method that my great aunt taught me many years ago:

If it's important, they'll call back.


Your great aunt was on to something.

Folks expectations develop based on how you react.

Returning calls immediately, no matter the hour, will have people expecting you to do so all the time. Return calls the next morning during working hours, people will learn this is how you conduct yourself and will adjust expectations accordingly.

We all know someone who doesn't listen to voicemails, but instead just calls back. Or the opposite, where someone calls and doesn't leave a message, but expects you to call back because you saw it was "them" that had called.

Then there are those that only text and don't call. The time they spend on their wee keyboards sending messages back and forth... all could have been dealt with in a two, three minute phone call.



http://40.media.tumblr.com/1f86a19708108ec3d9d7bfa907fefb5c/tumblr_njio2iBFkl1qz6f9yo3_500.jpg
 
I'm known among my friends to be slow to respond to texts, emails, FB posts or messages, etc. sometimes I am quick on the reply, sometimes I am not. I don't expect anything different from others. If something is urgent, state that it's urgent or call back. Just do not abuse this, everything is not an emergency.

I see many people doing exactly as laid out in the OP, though. The Information Age has really changed our relationship with time.
 
One of my great uncles, was known to say of landlines, "they let bastards into your home that you wouldn't let through the door". I never got it as a kid, but he was right. He had a landline, out the back in the shed, where he could use it to makes calls, but not receive them. Now you've got the bastards in your pocket.
If I send a text and don't get a response when I'd like, I'll often call. As for missed calls, I prefer a response as soon as possible, but sometimes life gets in the way. If I start getting impatient, I try again.
The constant barrage people are expected to cope with these days is phenomenal. I am not in a job that expects constant contact, but watching people that are, poor buggers. I couldn't survive under such unrelenting pressure. Once upon a time of you weren't at work, you weren't working. Not so much these days.
I do think how you use your technology affects your stress levels. The less I use it, the better I feel.
And let's not get into the stress it causes when it doesn't work properly.
Oh, and as for constant refreshing, waiting for a response, doesn't anyone remember sitting by the phone, waiting for it to ring? Picking up the handset to make sure the phone works, then slamming it down in case they tried to call at that moment. It's the same as hitting refresh repeatedly.
 
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I recently had a woman leave a voicemail, text, email and then send me a message via Facebook. She then proceeded to to a group Facebook message stating how she'd reached out to me and had heard NOTHING back. All of that took place in the span of an hour. It was not even a pressing issue she wanted me to address. Perhaps I have always responded too quickly in the past.
 
The fact this is a topic shows how pathetically needy society has become "Oh, they didn't return my text! They didn't like my post, they didn't tweet back.

Grow up and try being 'unconnected' for a portion of your day, it won't hurt you, people did it for centuries.
 
I don't feel the rage inside, no. :D

If I want to speak with someone I call them. I very rarely send texts anymore. If it's urgent I'll also send an email and mark it urgent.

My family know to call reception if it's urgent while I'm at work. For a number of reasons.

People are busy. That's cool. Same goes with me.
 
i used to be really uptight about people answering the phone and/or calling me back, but i've calmed down considerably. this likely because i stopped talking to my sister. i'd explain further, but i simply don't have the time.
 
I turned down a company Blackberry because I did not want to be available 24/7.
 
People that don't answer the phone or facetime are the worst! Sometimes a man just needs to hear a sweet voice.
 
For personal use I answer the phone and/or reply right away to texts, emails, voice mail if I'm not busy and I feel like it. Otherwise I do it when I'm free and/or have thought about what I want to say.

For work our SLA it 15 min for support issues, but we get texts or email alerts if it's a support issue. We don't get called directly for support as we're on rotation.
For everything else I reply in a "timely" manner that can range from immediately to an hour or so. If it's more than a day because I'm out of the office I have an out of office auto reply.
 
I hate when people don't get back to me for days at a time. Hell I have a life to but I can at least shoot a text and say busy. Very rude. I only totally ignore the dumbest of the dumb on here even. :rolleyes:
 
Do you stress over not receiving immediate replies to texts and emails?
Depends on why I am contacting them.
Re. casual social meets; not so much.
Re. arranging photoshoots; yes.
Re. confirming plans with or trying to get hold of Master; yes.

Do you expect you phone calls to be returned immediately? Perhaps just from some folks (kids, employees, spouse)?
Again, see above. Depends on the person. I also work during the day so, I don't expect much if any contact from people around those hours.

Has technology changed you where you now expect immediate results / gratification?
Situational.
 
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