people kill me some times

[the captians wench]

We had a manager's meeting last night, and the store manager mentioned that we have the most complaints in our patch. In the 8 weeks we've been open, we have managed to get 59 complaints called into the 1-800 number. The last store I worked at, the store manager fliped when we recieved more than 4 calls in a month. They call and say we are the worst McD's ever. These people just amaze me. They leave trash all over the lobby, leave their table with out clearing it as if they are at a full service rest or something, then they call and complain that our lobby is a mess.

I had one lady call me just to inform me that we were the worst mcd's she's ever been to, and that she was not coming back, and she was telling all her co worker's that we suck. I stayed friendly, appologized, and asked her if there was anything I could do to make up for her having such a bad experience. She informed me that no there was nothing I could do, we just suck. I thanked her for her call and hung up.

Then there is this morning, I walk in and the clueless girl in the back was having problems. She had a whole 3 orders and was flipping out because she couldn't keep up. (we hire some real winners lemme tell ya) Well the car at the pay window was having a problem with their credit card. It kept being rejected. So I tried it myself twice, and he took some more food off his order, and it was still rejected. They argued with me because there was for sure money on the card. I appologized and told them that there was nothing I could do if it didn't accept the card. Then they hand me cash, and because the crew member had told them it was okay to take 2 orders for one car (which it's not because we have a double drive thru and it's just too confusing to do, no multi button like) I let them go ahead with the other order. To which I got yelled at because the ice cream machine is always down at that time.....yes, it's cleans itself every night, at the same time, so if you come in at that time, you can't get ice cream, there's nothing I can do about that. So finally I get them all taken care of. Well I thought I did. After they get the food the chick hops out of her car and comes storming up to the window....she says she's missing 2 mc chicken. I informed her that she took the two mc chicken off. She swares her friend paid for it. I told her no he didn't he gave me a 10 for 4 double cheese, and 2 small fries which is 6 bucks and I gave him 4 back. To which she told me I needed to go explain that to him cause she's been in this line for 25 mins and then she started cursing at me. I said ma'am, I'll be happy to take care of you, but you don't have to curse at me. Then she goes off and starts telling me I will not talk to her that way because she's a fucking customer and she'll call the service number. I informed her the number was on the side of the bag. I do not have to put up with spoiled brats cursing at me, and even my supervisor says that. Once you start cursing at me, that's it, you've become hostile and my responcibility becomes to calm you and protect my crew rather than make you happy.

This area is just terrible. Okay, so our service is a little slow some times, but no worse than any other mc d's in the area, and we're 100x cleaner because they complain so much. And that's the real thing, they're complainers so we have to be better than any mc d's out there because they're going to complain. and it's gotten to the point where I think some of them are complaining just to get free food. When you come in and every other time have a credit, there's something wrong, and we can only give you so much food for free before your business just isn't valueble to us any more.

I need to just forget about that place for the weekend, but I can't help but worry about them. There's a big music fest going on right behind the building that we found out about like what 3 days ago when they started setting up. And dinner is staffed bare mins, so I doubt that they'll have enough crew to run things if they have any sort of rush at all. I feel like I should volentere to go help, but if I don't take a day off then I'm just going to go totally mental.

*sigh* it's deffinitly time for a vacation.

 

[Netzach]

Am I misremembering or were you sent to this store because you're good and they think you can help turn it around? For some reason I remember you posting about something to that effect, even if not that's probably why you are there.

*hugs* sucks ass. Sometimes being good at something is its own punishment.

 

[the captians wench]

Am I misremembering or were you sent to this store because you're good and they think you can help turn it around? For some reason I remember you posting about something to that effect, even if not that's probably why you are there.

*hugs* sucks ass. Sometimes being good at something is its own punishment.

thanks netz


What actually got me the position was a program I put into place at the old store. Took our drive thru and kvs times from being the worst in the patch to being the best. But that program isn't going to work for this store, they just don't seem to be able to be motivated at all, and it's no wonder when even the store manager is at the point where he just wants to take a few of these customers and shove their heads in the deep fryers.

I'm hoping he gets to keep his vacation, but after this other manager just droping off the face of the earth, I don't know if he's going to be able to take it, and he needs it worse than I do.

 

[graceanne]

This is why I could never be manager somewhere. The moment that chick started yelling and cussing, I'd have called the police. Oh, and I might have told her to fuck off.

But this reminds me of a funny story, sorta.

The other day we were at Burger King. We decided to go in, cause the line was about 7 cars deep. My sister went in and I waited in the car with the kids. 20 minutes later, I went to find out what the HELL was going on. I said that at this point it would have been faster to go to freaken' Sharis. Miss was finally out 5 minutes later. First they were understaffed, and then they tried to gip us a hamburger (luckily Miss had the reciept). But the funny part was Miss said she could hear the manager in the back going "Burger, cheese, bacon, burger, cheese, bacon, burger NO!! CHEESE GOES BEFORE THE BACON!"

 

[the captians wench]

This is why I could never be manager somewhere. The moment that chick started yelling and cussing, I'd have called the police. Oh, and I might have told her to fuck off.

But this reminds me of a funny story, sorta.

The other day we were at Burger King. We decided to go in, cause the line was about 7 cars deep. My sister went in and I waited in the car with the kids. 20 minutes later, I went to find out what the HELL was going on. I said that at this point it would have been faster to go to freaken' Sharis. Miss was finally out 5 minutes later. First they were understaffed, and then they tried to gip us a hamburger (luckily Miss had the reciept). But the funny part was Miss said she could hear the manager in the back going "Burger, cheese, bacon, burger, cheese, bacon, burger NO!! CHEESE GOES BEFORE THE BACON!"

*giggles*

You should have been in my store the day I had 4 people there, and my sandwhich maker was not all that experienced with breakfast sandwhiches and speaks about 10 words of english....y juavos. si. no, no queso. si hot cakes...y sausage, si buenh yeah, and my lobby is about 6 people deep and cars 10 deep cause not only am I telling him how to make sandwhiches in broken spanish, but I'm also runing for dt for another a lady who had never done present before, and running front counter myself. OMG I thought I was going to loose it.

 

[graceanne]

*giggles*

You should have been in my store the day I had 4 people there, and my sandwhich maker was not all that experienced with breakfast sandwhiches and speaks about 10 words of english....y juavos. si. no, no queso. si hot cakes...y sausage, si buenh yeah, and my lobby is about 6 people deep and cars 10 deep cause not only am I telling him how to make sandwhiches in broken spanish, but I'm also runing for dt for another a lady who had never done present before, and running front counter myself. OMG I thought I was going to loose it.

Wow. How exhausting.

 

[Evil_Geoff]

Sorry you've had a rough run with this store, wench.

Maybe you should get someone to give you a nice caning...

 

[Velvet Bubbles]

I got a call from Snoozebutton earlier today. He said FetishCon is running this GREAT special on canes.

 

[the captians wench]

You know, as much as I dislike canes, I'd so take some one up on that offer.

That sharp sting as the cane snaps across my ass, sending little prickles of pain thru my body. And listening to the play by play of how the stripes are coming along, then getting to admire the sore lines when he's done with me....or hell a she can beat me to, I really don't care at this point.

 

[Blushing Bottom]

Real boats rock wenchie. Show me one that doesn't and I show you someone who is covering their ass...well.

I'm sorry about your problems at the new store and can fully empathize with you. It is apparently a universal problem. When a job requirement states the applicant should speak, let's say English for the sake of avoiding argument, they should also include a vocabulary count, oh perhaps 16,000 words.

I have an employee who thinks he can do a close observation monitoring through a closed door and when I called him on it he spouted the language barrier thing..."I didn't understand."

Hang in there hon * HUGS, HUGS, HUGS* Things will get better. All new stores have their problems. I waited tables all through college at a Big Boy's and helped open a couple new stores...ish.

Onward

PS: I like canes so I'd be happy to take it for you and you can watch as punishment *feel* my pain.

d

We had a manager's meeting last night, and the store manager mentioned that we have the most complaints in our patch. In the 8 weeks we've been open, we have managed to get 59 complaints called into the 1-800 number. The last store I worked at, the store manager fliped when we recieved more than 4 calls in a month. They call and say we are the worst McD's ever. These people just amaze me. They leave trash all over the lobby, leave their table with out clearing it as if they are at a full service rest or something, then they call and complain that our lobby is a mess.

I had one lady call me just to inform me that we were the worst mcd's she's ever been to, and that she was not coming back, and she was telling all her co worker's that we suck. I stayed friendly, appologized, and asked her if there was anything I could do to make up for her having such a bad experience. She informed me that no there was nothing I could do, we just suck. I thanked her for her call and hung up.

Then there is this morning, I walk in and the clueless girl in the back was having problems. She had a whole 3 orders and was flipping out because she couldn't keep up. (we hire some real winners lemme tell ya) Well the car at the pay window was having a problem with their credit card. It kept being rejected. So I tried it myself twice, and he took some more food off his order, and it was still rejected. They argued with me because there was for sure money on the card. I appologized and told them that there was nothing I could do if it didn't accept the card. Then they hand me cash, and because the crew member had told them it was okay to take 2 orders for one car (which it's not because we have a double drive thru and it's just too confusing to do, no multi button like) I let them go ahead with the other order. To which I got yelled at because the ice cream machine is always down at that time.....yes, it's cleans itself every night, at the same time, so if you come in at that time, you can't get ice cream, there's nothing I can do about that. So finally I get them all taken care of. Well I thought I did. After they get the food the chick hops out of her car and comes storming up to the window....she says she's missing 2 mc chicken. I informed her that she took the two mc chicken off. She swares her friend paid for it. I told her no he didn't he gave me a 10 for 4 double cheese, and 2 small fries which is 6 bucks and I gave him 4 back. To which she told me I needed to go explain that to him cause she's been in this line for 25 mins and then she started cursing at me. I said ma'am, I'll be happy to take care of you, but you don't have to curse at me. Then she goes off and starts telling me I will not talk to her that way because she's a fucking customer and she'll call the service number. I informed her the number was on the side of the bag. I do not have to put up with spoiled brats cursing at me, and even my supervisor says that. Once you start cursing at me, that's it, you've become hostile and my responcibility becomes to calm you and protect my crew rather than make you happy.

This area is just terrible. Okay, so our service is a little slow some times, but no worse than any other mc d's in the area, and we're 100x cleaner because they complain so much. And that's the real thing, they're complainers so we have to be better than any mc d's out there because they're going to complain. and it's gotten to the point where I think some of them are complaining just to get free food. When you come in and every other time have a credit, there's something wrong, and we can only give you so much food for free before your business just isn't valueble to us any more.

I need to just forget about that place for the weekend, but I can't help but worry about them. There's a big music fest going on right behind the building that we found out about like what 3 days ago when they started setting up. And dinner is staffed bare mins, so I doubt that they'll have enough crew to run things if they have any sort of rush at all. I feel like I should volentere to go help, but if I don't take a day off then I'm just going to go totally mental.

*sigh* it's deffinitly time for a vacation.

 

[the captians wench]

Real boats rock wenchie. Show me one that doesn't and I show you someone who is covering their ass...well.

I'm sorry about your problems at the new store and can fully empathize with you. It is apparently a universal problem. When a job requirement states the applicant should speak, let's say English for the sake of avoiding argument, they should also include a vocabulary count, oh perhaps 16,000 words.

I have an employee who thinks he can do a close observation monitoring through a closed door and when I called him on it he spouted the language barrier thing..."I didn't understand."

Hang in there hon * HUGS, HUGS, HUGS* Things will get better. All new stores have their problems. I waited tables all through college at a Big Boy's and helped open a couple new stores...ish.

Onward

PS: I like canes so I'd be happy to take it for you and you can watch as punishment *feel* my pain.

d

That's the thing that kills me. Mcd's polocy, as far as I understand, says that you have to speak enough english to be able to comunicate with customers and run every position....most of these people obviously can't. So why are we hiring them, because the lady that's doing the hiring is doing the interviews and such in spanish. When she's there we kind of use her to translate, but some of them understand what I'm saying they just don't want to do it. This one guy will look at me and say "no comprendo" and grin. So now I put on my bitchy face and look at him and say "no comprende no trabaje,(you don't understand, you don't work) do you understand now?" all of a sudden he understands completely.

*pouts* why do you wanna punish me more?

 

[Blushing Bottom]

LOL

For whining little girl, why else.

So you just sit there and watch me get the caning of my life.

*pouts* why do you wanna punish me more?

 

[the captians wench]

LOL

For whining little girl, why else.

So you just sit there and watch me get the caning of my life.

*pouts*

. . . . . *opens mouth as if to say something*. . . .


*pouts more*

 

[Blushing Bottom]

*pout* all you like little girl. I'm still going to be caned and you're going to watch. You see that is the real punishment because a cane in the hand of a master user is divine.

*pouts*

. . . . . *opens mouth as if to say something*. . . .


*pouts more*

 

[the captians wench]

*pout* all you like little girl. I'm still going to be caned and you're going to watch. You see that is the real punishment because a cane in the hand of a master user is divine.

*sigh* one day I'll learn

 

[coy_one]

I have a friend that will bitch out the minimum wage workers at a restaurant just because something isn't perfect, but if we go out to a restaurant where he pays $50 a plate, he just sits back and accepts it.

I will never understand some people.

It's McDonald's - it's not filet mignon or creme brulee, it's a cheesebuger and fries and people ought to just chill the fuck out. If you don't like it - Burger King and Wendy's are right down the street.

And those people will always come back because let's face it, the convenience is too great.

 

[Netzach]

I have a friend that will bitch out the minimum wage workers at a restaurant just because something isn't perfect, but if we go out to a restaurant where he pays $50 a plate, he just sits back and accepts it.

I will never understand some people.

It's McDonald's - it's not filet mignon or creme brulee, it's a cheesebuger and fries and people ought to just chill the fuck out. If you don't like it - Burger King and Wendy's are right down the street.

And those people will always come back because let's face it, the convenience is too great.

There is a special section of the hell people go to for for mundane silliness for people like this.

I figure I'm never in THAT much of a hurry.

 

[the captians wench]

There is a special section of the hell people go to for for mundane silliness for people like this.

I figure I'm never in THAT much of a hurry.

That's another situation that kills me...

"come on, I've been in your drive thru for 5 mins, I'm going to be late for work now!"

If you don't have 5 mins to stop for breakfast, why the fuck are you stoping?

 

[Chicklet]

My first job was at McDonalds, and I have to say, I could NEVER comprehend why the people willing to pay the absolute least for the absolute lowest quality food are the ones who complain the most...

I hated the customers more than I hated the job, and more than I hate fast food. Which is a LOT.

 

[Evil_Geoff]

I just looked at Chicklets location and thought it said:

ORGY - ON!

I have GOT to get out more... *wanders off shaking his head*

 

[the captians wench]

I just looked at Chicklets location and thought it said:

ORGY - ON!

I have GOT to get our more... *wanders off shaking his head*

Like a big blinking neon light type sign?

get our more?.....what of ours do you want more of dear?

 

[CutieMouse]

My first job was at McDonalds, and I have to say, I could NEVER comprehend why the people willing to pay the absolute least for the absolute lowest quality food are the ones who complain the most...

I hated the customers more than I hated the job, and more than I hate fast food. Which is a LOT.

Because cheapskates are a serious pain in the ass. Every vintage dress/slip/whatever I've ever sold that has had a pain in the ass client on the other end, has sold for less than ideal money. If someone will complain, it will be the person who got a $175 hand painted Mexican circle skirt at eBay auction for $60, instead of the person who bought one (in worse condition) at eBay auction for $145. It's one reason why my opening prices are twice those of my competition, and why I'm considering developing my own website and changing my business plan, completely.

 

[intothewoods]

Like a big blinking neon light type sign?

get our more?.....what of ours do you want more of dear?

Heh heh. Geoff is such a tease...

 

[the captians wench]

Heh heh. Geoff is such a tease...

Really?

I hear he's easy.

*giggles*

 

[intothewoods]

Really?

I hear he's easy.

*giggles*

Whatever! I practically threw myself at him and he was all, oh, yeah, maybe if you wanna drive down here, you can like, sleep in the yard and shit...