I have a fridge in the middle of my kitchen

[Mischka]

Sears just delivered my new fridge. The old one's original to the house, so it was 25 years old and acting its age. Fridges from that age also used an old copper wire connection for the water line, so my new fridge can't hook up to it. The delivery guys just left my fridge in the middle of my kitchen and told me I have to hook it up on my own.

So I called Sears. They told me that copper wires are all standardized these days, and the delivery guys could have hooked up my fridge if I had a newer connection. I told him that if I had a newer connection, that would mean I'd have a newer fridge, and hence wouldn't have had to buy a new one. He said that my situation is so absolutely out of the blue, that there was no way they could have expected it, and it's my job to figure out how to hook up the fridge to my old connections.

Oh, and the delivery guys dented both sides of my door frame to the kitchen. Whoops.

 

[HeavyStick]

Oh, and the delivery guys dented both sides of my door frame to the kitchen. Whoops.

they may not be responsible for the installation but the damage they are.. take pics and get 'em

 

[Mischka]

It just pisses me off that no one bothered to tell me about the possibility of an old wire connection. A fridge is a big purchase. It would be appreciated if someone would clue me in to any problems I would encounter in actually purchasing it. A simple installation instruction sheet would be nice, even.

 

[FallenSeraph]

So much for their customer satisfaction, huh?

 

[lilminx]

Ugh- that really sucks. I'm sorry. Can't even have cold water or anything.

 

[fgarvb1]

Mischka, it can't be that much of a problem. I threw out the plastic line an stuff from my sears fridge and ran the whole line in copper!


Go to your local hardware store and tell them what happened.

The chances are a couple of fittings will get you "wet"(pardon the pun) again.

I threw away the filter that came with it and installed a larger one under the sink so i could replace the element and filter what ever or however much i wanted to.

 

[Weird Harold]

Fridges from that age also used an old copper wire connection for the water line, so my new fridge can't hook up to it. The delivery guys just left my fridge in the middle of my kitchen and told me I have to hook it up on my own.

So I called Sears. They told me that copper wires are all standardized these days, and the delivery guys could have hooked up my fridge if I had a newer connection.

I assume you mean the water line is copper tubing rather than "wire."

The sears delivery people should have had a selection of adapters to connect to the old copper line -- if you paid for delivery and installation, then they should have come prepared to install it. Replacing 25 year old Fridges shouldn't be all that uncommon an experience for them. They should have been prepared to string a completely new water line if necessary.

If Sears charged you an installation fee, demand a rebate -- and the cost of repairing the dented door frame. If you wind up calling a plumber to connect the water line, then send Sears the bill for that, too. Pleading your case in small claims court will be good practice for you.

Now about solving the problem:

Take a pictures of the end of the copper tubing and the connection on the back of the fridge. Take them with you to a hardware store and ask them if they have an adapter to mate the two types of fittings. If they do have an adapter, connection should just be a matter of screwing the pieces together.

If a hardware store can't help, call a plumber to make the connection for you. Explain the situation and ask for advice first, but paying a plumber the $50 or so for a house call is preferable to constantly mopping the floor around and under your new fridge because the connection leaks.

 

[SINthysist]

And Mishka.

Please remember what Sears is willing to pay it's employees in order to get you the great deal I hope you got...

I always pay a little more and buy from the hometown guy. They care if they piss you off since word of mouth will kill them.

 

[SINthysist]

(If Sears doesn't first!)

 

[Mischka]

And Mischka.

Please remember what Sears is willing to pay it's employees in order to get you the great deal I hope you got...

I always pay a little more and buy from the hometown guy. They care if they piss you off since word of mouth will kill them.

You can't be serious. I just bought an American-made product from an American company (one that has been in business for well over a century) and still I am chastized. Where do you buy your refrigerators? I researched Consumer Reports for the brands that have the best repair records, longevity ratings, and Energy Star compliance, and Kenmore and Amana exceed the others hands down in all categories. Both are manufactured by Sears. I do my damndest to support small businesses, but even I concede that large corporations are in business for a reason.

And Weird Harold, thank you for your advice (yes, I meant tubing). Since I posted yesterday, I've spoken to Sears again. They use an independent (and hometown) delivery service, and they apologized for their handling of the problem. They are ordering them to return and repair my doorframe. The installation is still an issue, and I will be following WH's advice on that part.

 

[Saint Peter]

Sounds like you are on a good path Mischka. The crew that "installed" your fridge are most likely not carpenters. I would be careful in having the Three Stooges fix the doorframe. That would make Sears more than happy because there is no money out of the pocket to them. Consider bringing in qualified craftsmen and giving the bill to Sears. Also keep in mind there is painting (hopefully matched) after the initial woodwork is repaired.

You paid for a good install. Hold them to it.

 

[Naughty n Nice]

Well I have a bed in my dining room and my dining room table is in the living room.

 

[Mischka]

Well, it sounds like you have horrid taste in decorating. No offense.

 

[Naughty n Nice]

Well, it sounds like you have horrid taste in decorating. No offense.

lmao, that's how i move things around during my recuperation from surgery. i live in a townhouse, totally vertical living. every room is on a different level. this way i have access to the front door, kitchen, and bathroom.................trust me, it's temporary!