Ok... I hooked you in here under false pretenses.
How do you deal with companies who don't keep their promises? We signed up for a telephone package that included 'free' broadband Internet, naturally it is not free, just priced within the overall package.
We signed up in August last year and still await a connection date. We've had regular exchanges of correspondence suggesting my order was 'lost', was 'now being processed manually', and finally 'prioritised'. The latter was in January.
I've written to them today advising I am commencing legal proceedings as I no longer believe the delay to be 'reasonable'. The letter contains my standard terms for dealing with suppliers: each of my letters I charge at £75.00, phone calls at £35.00. This usually brings a swift response, the issue I had a couple of months ago with my water company was settled immediately on receiving a similar letter, the disputed bill was cancelled and we received a cheque for £20.00 as a gesture for the inconvenience. We have a thing in the UK called the Small Claims Court. Anyone can file a claim upto £1500.00, present written evidence, a magistrate notifies the defendent and sets a hearing date, normally in an office rather than a court, where he makes a decision. If the defendent ignores the decision then the court will impose a possession order to recover the debt.
I'm fed up with being jerked around. Life is too short.
How do you deal with companies who don't keep their promises? We signed up for a telephone package that included 'free' broadband Internet, naturally it is not free, just priced within the overall package.
We signed up in August last year and still await a connection date. We've had regular exchanges of correspondence suggesting my order was 'lost', was 'now being processed manually', and finally 'prioritised'. The latter was in January.
I've written to them today advising I am commencing legal proceedings as I no longer believe the delay to be 'reasonable'. The letter contains my standard terms for dealing with suppliers: each of my letters I charge at £75.00, phone calls at £35.00. This usually brings a swift response, the issue I had a couple of months ago with my water company was settled immediately on receiving a similar letter, the disputed bill was cancelled and we received a cheque for £20.00 as a gesture for the inconvenience. We have a thing in the UK called the Small Claims Court. Anyone can file a claim upto £1500.00, present written evidence, a magistrate notifies the defendent and sets a hearing date, normally in an office rather than a court, where he makes a decision. If the defendent ignores the decision then the court will impose a possession order to recover the debt.
I'm fed up with being jerked around. Life is too short.
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You would think they might learn.
