jadefirefly
Numb
- Joined
- Apr 20, 2005
- Posts
- 2,023
So I know this has not a damn thing to do with BDSM, but I respect most of y'all's opinions, and would really like some insight on what I should do next.
Here's the scoop:
I am trying to get approved for AZ's low-income health insurance assistance. As I'm sure most of you would attest, health insurance is kind of important, hai? So anyway. Last Monday, I called the office to schedule an appointment for an interview, as per the letter I received in the mail. Well, the girl at the front desk only lets me get out that I got a letter before she says she'll transfer my call, and boom, I'm on my way.
I got a voice mailbox at the end of the transfer; well, this is government for ya, I didn't expect a live body on the first call. I left a message, with all the relevant info asked for, and said I needed to schedule an interview. HER message stated she would return my call within 24 hours. Cool!
Not.
Wednesday, figuring maybe my message just got lost in the bustle, I called again. Left another message, making sure I had the same persons extention; this time I -did- receive a rather prompt reply. She was very polite and apologised that the girl at the desk did not do her job properly, as I was forwarded to the wrong department. She was kind enough to transfer me to the people who can help.
So, I wind up at yet another mailbox. I left this new person a message, with name, case number, phone number, and the notice that I worked the next day, but I could be called there, too, and left -that- number.
Saturday I got a letter in the mail saying I'd gotten an appointment for a phone interview. Cool! I don't even have to go anywhere! ......Except that I work that day.
(I add, at this point, that this is the -second- time they have scheduled an interview without speaking to me first, or discerning if I had any work-schedule issues to take into account. This is why I wanted to personally schedule my appointment.)
So, on Monday morning, I call this woman back, and tell her that I received -this- letter, but that the 1st is a bad time, as I work. Now, I realise this is low income insurance, but that doesn't mean I -don't- work... on Wednesday... in the middle of the morning.
It is Tuesday night, and I have yet to receive a return call, for the second time, from this woman.
I plan to call tomorrow morning before work; what I am not sure of at this point is if I should try to get up early and see if I can get ahold of a supervisor? Or should I call this woman back -again- and make it clear that:
a) I am -not- happy, and
b) I expect to hear -something- back, that day, and
c) If I do not, and I am denied, again, because they could not follow through on their promise to call within 24 hours, I will be having rather heated words with someone in management there?
I really don't want to get bitchy on her ass -- confrontation, be it in person or via telephone, is not my strong point. But something perverse in me doesn't want to just let her off the hook, either, and I -want- to call her and make it clear that if she fucks me over, I will be -pissed-.
Any advice?
Here's the scoop:
I am trying to get approved for AZ's low-income health insurance assistance. As I'm sure most of you would attest, health insurance is kind of important, hai? So anyway. Last Monday, I called the office to schedule an appointment for an interview, as per the letter I received in the mail. Well, the girl at the front desk only lets me get out that I got a letter before she says she'll transfer my call, and boom, I'm on my way.
I got a voice mailbox at the end of the transfer; well, this is government for ya, I didn't expect a live body on the first call. I left a message, with all the relevant info asked for, and said I needed to schedule an interview. HER message stated she would return my call within 24 hours. Cool!
Not.
Wednesday, figuring maybe my message just got lost in the bustle, I called again. Left another message, making sure I had the same persons extention; this time I -did- receive a rather prompt reply. She was very polite and apologised that the girl at the desk did not do her job properly, as I was forwarded to the wrong department. She was kind enough to transfer me to the people who can help.
So, I wind up at yet another mailbox. I left this new person a message, with name, case number, phone number, and the notice that I worked the next day, but I could be called there, too, and left -that- number.
Saturday I got a letter in the mail saying I'd gotten an appointment for a phone interview. Cool! I don't even have to go anywhere! ......Except that I work that day.
(I add, at this point, that this is the -second- time they have scheduled an interview without speaking to me first, or discerning if I had any work-schedule issues to take into account. This is why I wanted to personally schedule my appointment.)
So, on Monday morning, I call this woman back, and tell her that I received -this- letter, but that the 1st is a bad time, as I work. Now, I realise this is low income insurance, but that doesn't mean I -don't- work... on Wednesday... in the middle of the morning.
It is Tuesday night, and I have yet to receive a return call, for the second time, from this woman.
I plan to call tomorrow morning before work; what I am not sure of at this point is if I should try to get up early and see if I can get ahold of a supervisor? Or should I call this woman back -again- and make it clear that:
a) I am -not- happy, and
b) I expect to hear -something- back, that day, and
c) If I do not, and I am denied, again, because they could not follow through on their promise to call within 24 hours, I will be having rather heated words with someone in management there?
I really don't want to get bitchy on her ass -- confrontation, be it in person or via telephone, is not my strong point. But something perverse in me doesn't want to just let her off the hook, either, and I -want- to call her and make it clear that if she fucks me over, I will be -pissed-.
Any advice?
