Computer question

[freakygirl]

Seems to be alot of comp problems lately..

Mine is.. Microsoft Outlook (my default email) will not open. I click on the icon like I used to and it just sits there.. looking like it's going to open but it doesn't. I've left it alone for an hour and nothing happens. No error message just my little cursor thingy spinning around looking stupid.

I was able to get to my emails by going into Outlook Express.. and luckily I was able to import all the emails and stuff from MO to OE..

I guess my question is.. has anyone else experienced this?

This all started after I did a virus scan, disc scan and a defrag.

everything came out clean.. so I know it wasn't a virus (yes, I had updated my dat files just before doing the scan).

I don't want to hear that you don't use OE or MO because of *insert reason* here.. I use it because I have to (husbands work emails are only compatable with MO, don't ask me why, that's what the newsletter said when we set up the account). So I kind of need to fix this.

Should I reinstall it? If I do that.. just do it over the one that is already there? Or do I some how uninstall the old and put in the new one?

 

[Guest]

 

[AzureAngel]

I'd suggest first trying to install it over the top of the old one. If that doesn't work, then uninstall the old one and reinstall.

Outlook can have some strange problems. For me, I lost my right click menu permanently until I reinstalled.

 

[freakygirl]

Re: Re: Computer question

Have you completely shut down for 2-3 minutes?

it was shut down for more than 12 hours over night. This started yesterday..

 

[Bob Peale]

your .pst file may be corrupt.

you could try locating it, renaming it to outlook.pst.old, then restarting outlook and letting it create a new one, then renaming tje outlook.pst.old to old.outlook.pst and opening it from within Outlook (provided Outlook can open).

Another possibility is that your .pst file needs to be compacted. Even though you defragged (a program that is abominable), it would not have defragged the .pst file (I know, it makes no sense, but that's the wonderful world of MS).

 

[RhumbRunner13]

FG,

Have you tried opening through Start > Programs, or Windows Explorer and Program files?

RhumbRunner

 

[freakygirl]

Bob

And you will be here when to do all this? I promise I'll keep my hands off your chest..until you fix it..

Where would ones .pst file be? I'm using Windows 98SE..

 

[freakygirl]

Re: FG,

Have you tried opening through Start > Programs, or Windows Explorer and Program files?

RhumbRunner

yep.. same thing happens...

the only way to shut it down when it does this is.. to hit ctl alt del... then I get a message saying This program is not responding it may.. blah blah blah.. bunch of crap I don't remember.. then i'm given the choices to End Task, Cancel or something else. I always hit End Task and it goes away.

 

[Weird Harold]

Bob

And you will be here when to do all this? I promise I'll keep my hands off your chest..until you fix it..

Where would ones .pst file be? I'm using Windows 98SE..

I used the find function on the start menu and found 'outlook.pst' in C:\Windows.

If you go to the add/remove programs icon in your control panel, you'll find 'MS Outlook' in the list of programs you can remove.

I'd remove first, and then reinstall. You'll have to reconfigure Outlook afterwards, but you'll be starting fresh with no old configuration files that might be corrupt.

 

[Tropism]

What version of outlook do you use?
Do you also run MSN messenger?
Do you use dial up, cable, DSL?
Why is the sky blue?

If you use MSN and dial up and OL2000, might try this:
OL2000: MSN Sign-In Screen Hangs and Outlook Stops Responding (Q240372)
Microsoft support

If we knew more about the version we could identify the problem better. There is also a tool available on MS site called an 'inbox repair tool', you could try that, as well.

When does outlook hang? is it before anything appears on screen, or when it is trying to open the folders with your mail?

I hope some of this helps.

(edit: added link)

 

[freakygirl]

What version of outlook do you use? Microsoft Outlook 2000
Do you also run MSN messenger?yes, but i have never had this problem before, nor do i use this email addy for anything that has anything to do with MSN. And MSN is working just fine
Do you use dial up, cable, DSL?dial up
Why is the sky blue?something about something else, i learned but I don't remember

If you use MSN and dial up and OL2000, might try this:
OL2000: MSN Sign-In Screen Hangs and Outlook Stops Responding (Q240372)
Microsoft support

If we knew more about the version we could identify the problem better. There is also a tool available on MS site called an 'inbox repair tool', you could try that, as well.

When does outlook hang?I get the first yellow and white box that says Microsoft Outlook 2000 and that is all that it does, stops there is it before anything appears on screen, or when it is trying to open the folders with your mail?

I hope some of this helps.

(edit: added link)

 

[Tropism]

Do a Find Files and search all your hard drives for "scanpst.exe"
This is the inbox repair tool.

 

[freakygirl]

Do a Find Files and search all your hard drives for "scanpst.exe"
This is the inbox repair tool.

I found that.. now what file do i want to use it on? I can't find Microsoft Outlook 2000..

 

[Weird Harold]

I found that.. now what file do i want to use it on? I can't find Microsoft Outlook 2000..

When it asks for a file to scan, type c:\windows\outlook.pst

(that's where I found mine, anyway.)

 

[Orlanth]

I had the same problem when I used Microsoft Outlook 2000. What I did was uninstall and reinstall. It worked like a dream.

I suggest you try that. If your worried that you'll lose the emails you already have - you said you converted them to Outlock Express - so uninstalling and reinstalling Microsoft Outlook wont affect Outlook Express and the emails it has. After reinstalling Microsoft Outlook, set it back up to how you like, then convert the emails from Outlook Express back over to Microsoft Outlook.