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Justadesperatewifeandmom said:
super glue and duck tape fixes everything. I am not a doctor person either. been years. honestly, the only thing that kept me coming back was the birth control pill. hubby got a vasectomy and I don't get out enough otherwise to make it worth daily medication.
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Yep I'm the same I go once a year for that awful lady bits business besides that I tend to stay as far away as possible. I might go if my legs going to fall off.. maybe 🤣
 
Thanks guys. I work Tech support for a major telecommunications company. I'm quickly learning that when someones cable goes out, they hate you. For real. They want bad things to happen to you and tell you so.
 
Nevyn_Black said:
Thanks guys. I work Tech support for a major telecommunications company. I'm quickly learning that when someones cable goes out, they hate you. For real. They want bad things to happen to you and tell you so.
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Sorry to hear that. People are shitty, but can't sink to their level without stinking too. Rooting for ya
 
MsNatalie99 said:
Sorry to hear that. People are shitty, but can't sink to their level without stinking too. Rooting for ya
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I would lose the job if I sank to half their level

Mika1215 said:
But at least they only hate you until their cable goes back on.
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Not true. Ever have a 80 year old lady call you a useless shitbird after you spent 45 minutes troubleshooting her cable receiver? These people are vicious and all of them are older than the fuckin clap.
 
Nevyn_Black said:
Thanks guys. I work Tech support for a major telecommunications company. I'm quickly learning that when someones cable goes out, they hate you. For real. They want bad things to happen to you and tell you so.
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oh god. My condolences. I used to do a lot of building of ivrs and voip phone systems, including for a major telecommunications provider. I would often monitor calls to monitor line quality and function of new paths. There is one day I will never forget, it was the day a religious network stopped broadcasting, not because of the cable company, they just went out of business. I have never heard so many elderly women scream such vile things at call center agents in my life. smh Yeah, you have a tough job.
 
Justadesperatewifeandmom said:
oh god. My condolences. I used to do a lot of building of ivrs and voip phone systems, including for a major telecommunications provider. I would often monitor calls to monitor line quality and function of new paths. There is one day I will never forget, it was the day a religious network stopped broadcasting, not because of the cable company, they just went out of business. I have never heard so many elderly women scream such vile things at call center agents in my life. smh Yeah, you have a tough job.
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I've worked retail most of my career. What I've found is that most people only care about what makes their life easier and requires the least amount of effort. So when they come in with certain expectations to be met perfectly, and if any of those requires more effort than expected, you're likely to get attitude.
 
Justadesperatewifeandmom said:
and I am sure you have a mute button that you use to mute yourself while they bitch.
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I only mute when I cough or sneeze, or have to punch something. The funny thing? They use this AI to monitor the calls for customer satisfaction scores. It listens to our voices and customer voices. It hears tone and trigger words.

So in training class, they tried to tell us to always sound perky, upbeat, positive and happy. Like even when something goes wrong.
"Ohhh I'm sorry customer, I just accidentally deleted your Voice account! You'll have to talk to sales to set up services again, isnt that nice?!"
 
Nevyn_Black said:
I only mute when I cough or sneeze, or have to punch something. The funny thing? They use this AI to monitor the calls for customer satisfaction scores. It listens to our voices and customer voices. It hears tone and trigger words.

So in training class, they tried to tell us to always sound perky, upbeat, positive and happy. Like even when something goes wrong.
"Ohhh I'm sorry customer, I just accidentally deleted your Voice account! You'll have to talk to sales to set up services again, isnt that nice?!"
Click to expand...
Basically the same for cashier training, except its video and audio recording from bigger corporations. Mostly gets used in lawsuits but has gotten people fired as well.
 
Nevyn_Black said:
I only mute when I cough or sneeze, or have to punch something. The funny thing? They use this AI to monitor the calls for customer satisfaction scores. It listens to our voices and customer voices. It hears tone and trigger words.

So in training class, they tried to tell us to always sound perky, upbeat, positive and happy. Like even when something goes wrong.
"Ohhh I'm sorry customer, I just accidentally deleted your Voice account! You'll have to talk to sales to set up services again, isnt that nice?!"
Click to expand...
yeah systems like nexidia and the like were a game changer for sure.
 
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