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Mika1215 said:
I think I won't get this back, unless the credit card company comes though, unless I make a HUGE big deal out of it. For most things, I might let it go, but it's $600 (PLUS the Uber fares, PLUS the rental car I ultimately got from somewhere else), and I feel like this is 99% their fault, so I'm trying to keep at it for a while.
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You should get it back. They can string you along, but if it was a flat "sorry for your luck" those doors would've closed by now.
 
jaF0 said:
Also check your CC for any kind of trip insurance benefits. Some cover those kinds of situations.
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Unfortunately I was really fucking stupid.

I have a card that would do that.

BUT ironically I made this booking after I had to cancel my original booking because it was part of a flight and rental car package, and work will not pay for the rental car, and they would NOT price it out separately. So I had to cancel and book another car, and instead of using the card I should have, I used the card that happened to be sitting right in front of me, which doesn't do shit for you unless you're buying stuff from Ulta. :mad:
 
MsNatalie99 said:
Right! I haven't owned an apple product since 2019. Apple says call the bank, the bank says call apple, had to cancel my cards two days before coming here.
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This is part of the idiocy for me, too. Expedia says it's Sixt's problem....Sixt says it's Expedia's problem....I actually believe Sixt because they explained WHY to me. But Expedia keeps saying, it's them.
 
Mika1215 said:
This is part of the idiocy for me, too. Expedia says it's Sixt's problem....Sixt says it's Expedia's problem....I actually believe Sixt because they explained WHY to me. But Expedia keeps saying, it's them.
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That's kind of why I think you're able to get the money back. Passing the buck implies that somebody's to blame, it just seems like everyone's playing hot potato with it
 
Mika1215 said:
So I had to cancel and book another car, and instead of using the card I should have, I used the card that happened to be sitting right in front of me, which doesn't do shit for you unless you're buying stuff from Ulta. :mad:
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Oh Pooh.
 
Mika1215 said:
Here's the shortest, least furious version. I've had to write this a few times!

Booked a rental car for 11 pm on 6/22/2022. Expedia allowed me to book the car for a time that the rental car desk was closed. Could not reach rental car company. Called Expedia. Expedia representative told me that they would contact the rental car company and that I did not have to do anything, and would I like to book another car? I said no, took an Uber, thought no more about it until a week later when I received an email saying that my refund request was denied. If I had called Sixt in the morning, I could have at least prevented most of the charges, but Expedia told me that I did not need to do that. I have contacted Expedia repeatedly, and they say that it is the rental car company's problem. The rental car company says that they cannot refund my money because THEY do not have it...this was charged by Expedia. It is almost impossible to call Expedia. When I have gotten someone on the phone, they have not been able to help, and i have been told that a supervisor would call me. The supervisor called back nearly a week later, at midnight. I was asleep. Said would call back in a hour, never did. Repeated emails have gotten responses that indicated that the person who was emailing did not know (1) my name, (2) the nature of the issue, or (3) that it even related to a rental car, or all three things. I don't really know what else I can do here, but I have now paid nearly $600 for a service I did not receive and tried to cancel through all of the correct channels, plus I should not have been able to book the car when my flight arrived after the desk was closed.
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That sucks. Well they are too big to actually annoy, but you might actually get them to help you. probably will require not being rightfully annoyed though as don't annoy the rep lol. Their customer service email is likely outsourced offshore, and handled by people working on 18 messages with 5 companies and click to fill form messages. I'd email them on facebook and twitter, they are more likely to give a private message consideration over a public post, and their social media reps are less likely to be outsourced offshore handling multiple companies.
 
Mika1215 said:
Here's the shortest, least furious version. I've had to write this a few times!

Booked a rental car for 11 pm on 6/22/2022. Expedia allowed me to book the car for a time that the rental car desk was closed. Could not reach rental car company. Called Expedia. Expedia representative told me that they would contact the rental car company and that I did not have to do anything, and would I like to book another car? I said no, took an Uber, thought no more about it until a week later when I received an email saying that my refund request was denied. If I had called Sixt in the morning, I could have at least prevented most of the charges, but Expedia told me that I did not need to do that. I have contacted Expedia repeatedly, and they say that it is the rental car company's problem. The rental car company says that they cannot refund my money because THEY do not have it...this was charged by Expedia. It is almost impossible to call Expedia. When I have gotten someone on the phone, they have not been able to help, and i have been told that a supervisor would call me. The supervisor called back nearly a week later, at midnight. I was asleep. Said would call back in a hour, never did. Repeated emails have gotten responses that indicated that the person who was emailing did not know (1) my name, (2) the nature of the issue, or (3) that it even related to a rental car, or all three things. I don't really know what else I can do here, but I have now paid nearly $600 for a service I did not receive and tried to cancel through all of the correct channels, plus I should not have been able to book the car when my flight arrived after the desk was closed.
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Do you have Twitter? Sometimes posting these things over there and tagging the company makes them act faster because they are afraid everyone would see it
 
Justadesperatewifeandmom said:
That sucks. Well they are too big to actually annoy, but you might actually get them to help you. probably will require not being rightfully annoyed though as don't annoy the rep lol. Their customer service email is likely outsourced offshore, and handled by people working on 18 messages with 5 companies and click to fill form messages. I'd email them on facebook and twitter, they are more likely to give a private message consideration over a public post, and their social media reps are less likely to be outsourced offshore handling multiple companies.
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Hmmm. Interesting idea.
I have been very nice to the humans I've actually talked to. It's mostly not their fault. Except for the first guy, who told me that I didn't have to call the rental car company. It's totally his fault.
 
Justadesperatewifeandmom said:
That sucks. Well they are too big to actually annoy, but you might actually get them to help you. probably will require not being rightfully annoyed though as don't annoy the rep lol. Their customer service email is likely outsourced offshore, and handled by people working on 18 messages with 5 companies and click to fill form messages. I'd email them on facebook and twitter, they are more likely to give a private message consideration over a public post, and their social media reps are less likely to be outsourced offshore handling multiple companies.
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Oops I see justa beat me to this idea
 
I'm sure y'all know what bulls are. So here's a question. Have you ever seen a duck in middle of a group of bulls which are obviously bigger than him, and still not manage to dominate?
 
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