The thing is, new user ID's are being created all the time because I constantly see new profiles.
One issue could be your email. I remember a few years ago, I stopped getting Lit feedback. I thought it was weird until I found out that for some reason, AOL stopped receiving literotica messages or something like that.
So I switched to gmail, which by the way, was a temporary hassle because I couldn't get the confirmation to my old aol account, so I was locked out. I had to create a new profile to message Laurel about the issue and she switched my 'heyall' account email from aol to gmail and everything worked.
So if you're using some weird email system, it may not work.